05-01-2012, 02:39 PM
#1
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Just another eBay headache. I ordered a "full bottle" of carpet cleaner on eBay. When it arrived, it was empty. I complained and demanded a refund, with the seller paying return postage. They instructed me to write "refused" on it and send it back, which I did. Despite that, THEY subsequently refused it because it was postage due. So now I'm going to be stuck paying the $8.83 postage (or perhaps even DOUBLE that) in order to get my $9.99 refund. And eBay has an invariable "buyer pays return postage" rule apparently, with NO exceptions. What a crock of nonsense.

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 05-01-2012, 02:52 PM
#2
  • Johnny
  • Super Moderator
  • Wausau, Wisconsin, USA
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That's to bad. I have been very fortunate as I have been an eBay member since 1999 and have made over 1,000 purchases since then, and not once have I had a bad experience.

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 05-01-2012, 03:38 PM
#3
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Common sense would be to issue a full refund for the entire amount paid, apologize to the buyer and tell the disappointed buyer to forget about sending an empty container back. The seller must be an airhead. By the way, it doesn't appear to be a problem with ebay, just a problem with a silly seller.

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 05-01-2012, 03:51 PM
#4
  • bullgoose
  • The Enabler
  • Redondo Beach, California, U.S.A
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(05-01-2012, 03:38 PM)brothers Wrote: Common sense would be to issue a full refund for the entire amount paid, apologize to the buyer and tell the disappointed buyer to forget about sending an empty container back.

Yup. Why compound the problem?

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 05-01-2012, 03:52 PM
#5
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(05-01-2012, 03:38 PM)brothers Wrote: By the way, it doesn't appear to be a problem with ebay, just a problem with a silly seller.

Except that eBay has a "buyer pays return postage" policy with NO exceptions. So if the seller refuses to issue a refund without a return, then the buyer has to pay the postage, even though it is not his fault.

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 05-01-2012, 05:57 PM
#6
  • freddy
  • Banned
  • San Diego, California, U.S.A.
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John, that stinks! Recently, I purchased a cover for my iPad. I double checked to make sure it would fit the latest iPad and was assured by the company that it would. Well, it didn't. Through e-Bay I sent the company a message and explained the problem. Within a few hours I received an answer and apology. I was told to just print out the label they sent me as an attachment, repack the cover and put the label on it and take it to the post office, assuring me there would be absolutely no cost on my part. As soon as they got the package I was told that my money would be refunded. Two days later my account showed a full refund.

I was so impressed that I saw an iPad sleeve by the same company and ordered it with complete confidence. It proved perfect and I ended up liking it even better than my original purchase. My seller gained a customer while your seller lost one. Gee, I wonder which seller was smarter? Hmm

Under the circumstances you describe, e-Bay's policy is flat out wrong, in my opinion. You purchased something that you never received so why shouldn't shipping be included in your refund? As I said, that stinks!

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 05-01-2012, 06:08 PM
#7
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How the Hell do you ship a customer an empty product container? How?

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 05-01-2012, 06:08 PM
#8
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Now I'm really conflicted. eBay awarded me a full refund of the purchase price, even though the empty bottle, in its box, is still floating around out there in postal limbo. But to complicate matters, I had a bottle of Domenico Caraceni Loren EdT listed on eBay, and it was just purchased - by the exact same guy who sold me the empty bottle! I reviewed eBay's policies, and they say I can't cancel this transaction without the buyer's agreement, which of course I won't be able to get. If I do, I lose my seller privileges. So even though I'm very suspicious that this guy is setting me up for a phony claim, e.g. that the EdT was broken or leaked or something, I can't do anything except send it to him. Ugh.

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 05-01-2012, 06:09 PM
#9
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(05-01-2012, 06:08 PM)churchilllafemme Wrote: Now I'm really conflicted. eBay awarded me a full refund of the purchase price, even though the empty bottle, in its box, is still floating around out there in postal limbo. But to complicate matters, I had a bottle of Domenico Caraceni Loren EdT listed on eBay, and it was just purchased - by the exact same guy who sold me the empty bottle! I reviewed eBay's policies, and they say I can't cancel this transaction without the buyer's agreement, which of course I won't be able to get. If I do, I lose my seller privileges. So even though I'm very suspicious that this guy is setting me up for a phony claim, e.g. that the EdT was broken or leaked or something, I can't do anything except send it to him. Ugh.

Send him an empty bottle.

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 05-01-2012, 06:14 PM
#10
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(05-01-2012, 06:09 PM)CyanideMetal Wrote: Send him an empty bottle.

I thought of that and jokingly suggested it to my wife. But that isn't something I'd want to do.

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 05-01-2012, 06:18 PM
#11
  • Johnny
  • Super Moderator
  • Wausau, Wisconsin, USA
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You take the high road and you will win out in the end.

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 05-01-2012, 06:29 PM
#12
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The guy sounds like a real con artist. I hope this works out for you.

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 05-01-2012, 06:35 PM
#13
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John, I say you take a rest from eBay for a while. Confused Sorry for your trouble.

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 05-01-2012, 06:46 PM
#14
  • freddy
  • Banned
  • San Diego, California, U.S.A.
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John, TAKE PHOTOGRAPHS! Even if it means step by step photos as you pack it and a last one at the Post Office so it is obvious that it is the same parcel. Take closeups of the product, the package and the label. Try to protect yourself as best you can. For your sake, I sincerely hope that this isn't a scam. Fingers crossed.

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 05-01-2012, 07:15 PM
#15
  • safaripete
  • A New Yorker, far from Home
  • Central, Oregon
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Ive been an eBayer since 1999 and have about 400 transactions. The only problem I had was that I sold 50 lbs of lead shot. The buyer told me that when he opened the Flat Rate Box, he discovered that 15 lbs of shot was missing. Totally impossible. He said the box was in perfect condition, but he was missing 15 lbs of shot out of 1 of the 2 canvas bags that he claimed was sealed. He was trying to rip me off. So bottom line, I have 100% Positive feedback and he threatened Negative feedback. I reported him to eBay, sending them ALL the emails he sent. eBay terminated his membership for a year. All in all.......I think the operation is very good.....not perfect, but very good.
Regards!
safaripete

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 05-01-2012, 07:20 PM
#16
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(05-01-2012, 06:46 PM)freddy Wrote: John, TAKE PHOTOGRAPHS! Even if it means step by step photos as you pack it and a last one at the Post Office so it is obvious that it is the same parcel. Take closeups of the product, the package and the label. Try to protect yourself as best you can. For your sake, I sincerely hope that this isn't a scam. Fingers crossed.
Thanks, Freddy, good idea. I'll do that.

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 05-01-2012, 10:04 PM
#17
  • bullgoose
  • The Enabler
  • Redondo Beach, California, U.S.A
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(05-01-2012, 07:20 PM)churchilllafemme Wrote: Thanks, Freddy, good idea. I'll do that.

Or better yet, make a video. Cool

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 05-02-2012, 07:34 PM
#18
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List the guys name so the rest of us can avoid him.

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 05-02-2012, 07:39 PM
#19
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If the miscreant screws you, just save all the emails and turn him or her into eBay like safaripete did with his misbehaving buyer.

At the end of the day, all eBay cares about is their profit margin. Scam artists, ne'er do wells and fraudsters are sales deterrents and hence bad for the bottom line. It is therefore in eBay's best interests to get rid of such folk.

(05-01-2012, 06:14 PM)churchilllafemme Wrote:
(05-01-2012, 06:09 PM)CyanideMetal Wrote: Send him an empty bottle.

I thought of that and jokingly suggested it to my wife. But that isn't something I'd want to do.

Then just empty out the perfume and whiz in the bottle. Biggrin

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 05-02-2012, 09:18 PM
#20
  • safaripete
  • A New Yorker, far from Home
  • Central, Oregon
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(05-01-2012, 06:18 PM)Johnny Wrote: You take the high road and you will win out in the end.

Make sure you document everything. Report him to EBay and you will get satisfaction. As Johnny wrote, "Take the high road". And you will do alright. If your comfortable with letting us all know who this seller is please do. Well have to send "Big Lou from Bayone" over to pay this mutt a visit!!
Keep us up to date please.
Good luck,
Safaripete

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