03-28-2014, 08:34 AM
#1
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[/b]I know - not a real word but my pen suffered a catastrophe.

ML gave me a Visconti Michaelangelo in black with rose gold trim to celebrate our 30th wedding anniversary last October.
[Image: ue4qte1.jpg]
It is a beautiful pen and writer and special due to the occasion.

Yesterday I dropped the entire pen. I pulled my phone out of my shirt breast pocket. The rubberized phone case dragged the pen out with it.

The pen hit the floor. The cap came off. The decorative finial at the back end of the barrel broke off. I picked everything up and noticed a fine crack and small missing piece in the barrel. I was crushed.

Test writing showed the nib is now scratchy and skippy.
I can't even express my sorrow at this.

I am in the process of dealing with Coles of London who is the US distributor of Visconti.

I completed a form online and pre-paid a fee. They emaied me shipping instructions. I will ship today or tomorrow.

I am amazed at how unsettling this is to me. I usually do not get "attached" to inanimate objects (other than my tractorBiggrin)
But this has me depressed.

Phil

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 03-28-2014, 08:50 AM
#2
  • Lutebro
  • Senior Member
  • Olympia, WA
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I would be just as attached as you and just as crushed! So sorry and hope it works out.

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 03-28-2014, 08:54 AM
#3
  • Elendil
  • Raggedy man, good night
  • The snow's back.
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Sorry to hear of this, Phil. Fingers crossed that they can get the pen back into shape for you.

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 03-28-2014, 09:38 AM
#4
  • freddy
  • Banned
  • San Diego, California, U.S.A.
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Phil, I understand your sentiment. I have been coveting a Visconti for some time (love the clip on them) and that black with rose gold is a stunner. I'd really be upset, too. I hope the pen comes back to you as good as new.

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 03-28-2014, 10:48 AM
#5
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Sorry to hear this, Phil and I hope you can resolve this problem. Best of luck.

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 03-28-2014, 12:38 PM
#6
  • OldDog23
  • Senior Member
  • BeanTown MetroWest
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Sad hopefully they will fix it up, good as new. especially as how it was an Anniversary
gift from your wife.. my pen experience is not extensive, but that is one very lovely pen !

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 03-28-2014, 01:46 PM
#7
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Thanks all for the kind words.

I mailed (UPS so I can track it) the package today insured for the pen's full value. Between that and the service fee I am into this repair for $70 already. I assume they will charge me for a new barrel and send it back to me. They send problem pens directly back to Visconti but I think a barrel swap is simple enough.

I will keep you posted.

Phil

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 03-28-2014, 07:46 PM
#8
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So sorry to hear of this casualty Phil. I trust that all will be made whole again in due time.

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 04-15-2014, 12:51 PM
#9
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I received my pen back from Coles of London. And peace and harmony once more settled over our valleyBiggrin

I am very pleased with the state of the pen. I clearly mentioned this was operator error. I expected a charge but other than the original charge there was none.

Also I forgot, in my distraught state, to mention the scratchy writing after the drop. But it now writes like a new!

[Image: nFj8Wbm.jpg]


Coles of London was weak on communication but I can't complain about the quality work.

I think I am more excited now than when I first acquired the pen.

Phil

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 04-15-2014, 01:47 PM
#10
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Congrats on receiving such a prized pen back and on how well it has been fixed. Enjoy in good health!

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 04-16-2014, 03:49 AM
#11
  • freddy
  • Banned
  • San Diego, California, U.S.A.
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Wonderful news, Phil. It certainly speaks well of Coles of London. Now just start enjoying that beauty. Smile

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 04-16-2014, 03:59 AM
#12
  • Deuce
  • Just a guy
  • Cave Creek
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That was a quick turnaround for Coles service. Best to you and the missus

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 04-16-2014, 05:25 AM
#13
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Thanks all for the kind words.

I am tickled pink to have this pen fixed and back in my left handSmile

Inked it with Diamine Turquoise to test. Then wrote a letter.
Usually write 'rainbow letters" using different pens and inks.
This one I used the Visconti for the whole letter. Hope my mom is not to disappointedBiggrin

Phil

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 04-16-2014, 06:15 AM
#14
  • Elendil
  • Raggedy man, good night
  • The snow's back.
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I'm very happy to see a good outcome for this, Phil.

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 04-16-2014, 11:52 AM
#15
  • OldDog23
  • Senior Member
  • BeanTown MetroWest
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great news, Phil.....I was dazed a bit after seeing the pic/reading your OP.
I had that empty feeling in the pit of my stomach.

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 04-16-2014, 05:03 PM
#16
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Glad it turned out well!

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 04-17-2014, 10:21 AM
#17
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All,
Thanks for the additional kind words. I have written 4 letters with the Diamine Turquoise ink. The pen behaves beautifully.

Will be interesting to hear if the recipients mention the monochrome ink selection instead of the rainbow letters they usually get.

Phil

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