04-30-2014, 03:26 PM
#1
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Evening Gentlemen,

I have a Duke 3 in Best that I've been using daily for about three months. In that time, it has consistently shed at least one and as many as five hairs per shave. You might expect that I'll go on to say how careful I am with the brush, no excess pressure, no pumping to make lather, shampoo after every use, etc.... But it's true - I baby this brush. Anyone else have a similar experience with a Simpsons? Should I expect the hair loss to abate at some point, or do I have a bum brush....? Any advice is appreciated -

Joe

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 04-30-2014, 03:40 PM
#2
  • Lutebro
  • Senior Member
  • Olympia, WA
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I have a Duke 2 with the same issue and have contacted Simpsons about it. The guy you need to talk to is out until the 9th but I would get the ball rolling by contacting them.

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 04-30-2014, 05:47 PM
#3
  • Elendil
  • Raggedy man, good night
  • The snow's back.
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The standard recommendation is to shampoo the brush, let it dry, then comb out the loose hairs. If it's just some loose hairs and not a bum knot, that should take care of it.

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 04-30-2014, 06:11 PM
#4
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Elendil - I emailed Simpsons and they said the same thing about combing out loose hairs, which I've done a couple of times. I'll keep doing that and see how it goes.

Lutebro - who should I talk to after the 9th?

Thanks for the replies gents!

Joe

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 05-01-2014, 07:30 AM
#5
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That's doesn't sound good.Scared

Are you only supposed to do the shampoo and comb thing once? If the brush continues to shed after that treatment does that mean that the knot is bad, rather than simply some stray hairs being left after glueing?

Be sure to report back.

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 05-01-2014, 08:32 AM
#6
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It definitely sounds abnormal. It should have stopped awhile ago. Best of luck.

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 05-01-2014, 09:19 AM
#7
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Joe, after 3 months of daily use, that is certainly not right.
As Dustin says, send an email to Mark Watterson at Simpson, although he is away on business at the moment until middle/end of next week.

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 05-02-2014, 02:30 AM
#8
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Thanks All,

I've combed the brush out a few times now (carefully) and I always manage to dislodge a half dozen hairs, and they continue to come out when lathering. In fairness I should note that the brush still performs as you'd expect - this thing is dense and it will have to shed for a good while before it becomes a real problem I suppose, but I'll contact Mr. Watterson next week and will report back. Thanks again for your help -

Joe

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 05-02-2014, 07:10 AM
#9
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That sounds like a shedder to me. If you bought it new from an authorized vendor you shouldn't have trouble getting a replacement.

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 05-02-2014, 10:14 AM
#10
  • MaxP
  • Senior Member
  • Madison, WI
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(05-02-2014, 07:10 AM)guildx500 Wrote: That sounds like a shedder to me. If you bought it new from an authorized vendor you shouldn't have trouble getting a replacement.

From my vantage point, I agree. It doesn't seem like its going to get any better.

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 05-04-2014, 12:39 PM
#11
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Yeah, it doesn't appear to be slowing down. Unfortunately, I don't remember where I bought it - I'd had it for some time before I started using it regularly, so I may just have to live with it. Disappointing though, for a $100+ brush...
That's enough whining. Got a Semogue 1305 on the way just for fun Smile

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 05-06-2014, 07:43 PM
#12
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Ahh what a shame

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 05-06-2014, 08:32 PM
#13
  • Lutebro
  • Senior Member
  • Olympia, WA
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I had the same issue with a duke2 and didn't get the response that I was hoping for. What can you expect though. The one I had was 2-3 years old and had been through a few hands. I can't expect Simpson to replace it after that amount of time and uses. It's just a shame. I ended up selling the brush to someone else that wanted the handle to put a new knot into. At least it will still get some use!

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 05-07-2014, 02:42 AM
#14
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I'm probably making more of a big deal out of this than I should. I wouldn't expect a replacement after several months use either. It's still awesome, so I'm going to use it as long as it lasts.

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