07-10-2014, 12:12 PM
#1
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I am so pissed right now. Look how my package arrived from Germany!!!
AngryAngryAngry

[Image: CJwW8Hh.jpg]

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 07-10-2014, 12:12 PM
#2
  • Agravic
  • Super Moderator
  • Pennsylvania, USA
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Oh no! Sad

Was it not packed properly?

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 07-10-2014, 12:19 PM
#3
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Wow, What the heck!?

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 07-10-2014, 12:20 PM
#4
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Absolutely not. No peanuts, box too large, wrapped with bubble wrap, but obviously not enough,
I have already contacted the company and sent them a picture. Naturally they're in Germany, so it'll have to wait.
I was so excited about this fragrance. I knew right away that something was amiss when the box smelled so good.
I'll keep the forum appraised as to this company's customer service.
~~~~
Primo

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 07-10-2014, 12:29 PM
#5
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Hopefully everything works out well for you! I'm hopeful they will send you another. Good luck with everything and let us know how it pans out.

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 07-10-2014, 12:31 PM
#6
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Well, now every delivery truck, boat or plane from here to Germany smells like a million bucks.

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 07-10-2014, 02:25 PM
#7
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(07-10-2014, 12:31 PM)DoctorShaveGood Wrote: Well, now every delivery truck, boat or plane from here to Germany smells like a million bucks.

So does my garage, where I am keeping the "sharded (sic) sachet" until I hear from the seller.

~~~~
Primo

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 07-10-2014, 02:36 PM
#8
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Oh man, that's really too bad. I hope you can get an intact replacement bottle.

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 07-10-2014, 04:38 PM
#9
  • TheMonk
  • Super Moderator
  • Porto, Portugal
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That is a shame!
Where did you order from, Primo?

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 07-10-2014, 04:50 PM
#10
  • Deuce
  • Just a guy
  • Cave Creek
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Excellent verbage on "Sharded"

I learned the hard way on shipping things and will always overcompensate from now on

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 07-10-2014, 04:52 PM
#11
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(07-10-2014, 04:38 PM)TheMonk Wrote: That is a shame!
Where did you order from, Primo?

http://www.ausliebezumduft.de/

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 07-10-2014, 04:56 PM
#12
  • TheMonk
  • Super Moderator
  • Porto, Portugal
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(07-10-2014, 04:52 PM)primotenore Wrote:
(07-10-2014, 04:38 PM)TheMonk Wrote: That is a shame!
Where did you order from, Primo?

http://www.ausliebezumduft.de/


Although I've never ordered from them directly, I've read their costumer service is efficient, so you should be good.

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 07-10-2014, 11:07 PM
#13
  • Johnny
  • MODERATOR EMERITUS
  • Wausau, Wisconsin, USA
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They should contact MdC in France to learn how to package a bottle. What a shame. I sincerely hope everything works out to your satisfaction.

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 07-11-2014, 05:25 AM
#14
  • TheMonk
  • Super Moderator
  • Porto, Portugal
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(07-10-2014, 11:07 PM)Johnny Wrote: They should contact MdC in France to learn how to package a bottle. What a shame. I sincerely hope everything works out to your satisfaction.

Well, MdC is the exact opposite... They use a huge box to ship half a dozen soaps!
The first time I ordered from them I sincerely thought they had made a mistake and sent me a package meant for a much larger group buy! Biggrin

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 07-11-2014, 06:42 AM
#15
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(07-10-2014, 11:07 PM)Johnny Wrote: They should contact MdC in France to learn how to package a bottle. What a shame. I sincerely hope everything works out to your satisfaction.

Update:
At first, they simply wanted to refund me. I explained that I didn't want the money, I wanted the product.
I happened to cc Xenia Trost from 1000&1 Seife (the manufacturers, not the business from which I ordered) and she called Aus liebe zum Duft on my behalf. They are sending me another bottle and if that goes awry, she'll personally send me a bottle.
While I don't have my Steam Punk, I believe I eventually will and in the meantime, I have the best smelling garage on the block.

~~~~
Primo

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 07-11-2014, 06:58 AM
#16
  • vuk
  • Senior Member
  • Virginia
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Its a shame the bottle broke but glad to hear you have another one on the way.
Good luck.

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 07-11-2014, 09:39 AM
#17
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I'm glad it worked out, but I can understand your frustration at having to wait again to get your product.

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 07-11-2014, 04:21 PM
#18
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That is a shame, but it is good to hear your garage smells so lovely! Biggrin

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 07-11-2014, 06:29 PM
#19
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(07-11-2014, 04:21 PM)celestino Wrote: That is a shame, but it is good to hear your garage smells so lovely! Biggrin

It does. Dodgy

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 07-14-2014, 10:38 AM
#20
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Does it smell the same as the soap?

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