01-07-2015, 10:38 AM
#1
  • celar36
  • Enjoying Life 1 shave at time
  • London, UK
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I had wrote to them more then 2 weeks ago about one of my R89 Jet's (DLC) Coating on screw and base plate is coming off and asked them what I should do as I only used 2-3 times from new.

no answer.

Forward that email to them again today saying I am not happy with there Customer Care

I am disappointed

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 01-07-2015, 10:52 AM
#2
  • freddy
  • Banned
  • San Diego, California, U.S.A.
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Definitely not good, Jack. Angry Let us know if you hear from them.

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 01-07-2015, 10:57 AM
#3
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Hopefully, the repeat email will bring a positive response, Jack. I've heard various comments regarding Merkur but nothing towards Muhle. Keep us informed.

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 01-07-2015, 10:58 AM
#4
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hmm - perhaps the germans celebrate christmas for a very long time? Blank

dear jack, i have contacted mühle several times, and been quickly and politely answered by christian müller himself. how unfortunate with the coating - that stinks! i know you are careful with your equipment so the rubbish coating must be shit. did you acquire that razor directly from them? a refund will be the best you can hope for. coatings on metals are generally unreliable.

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 01-07-2015, 11:02 AM
#5
  • bullgoose
  • The Enabler
  • Redondo Beach, California, U.S.A
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They were likely closed due to the holidays. Monday would have been their first day back assuming it was not a bank holiday

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 01-07-2015, 11:03 AM
#6
  • celar36
  • Enjoying Life 1 shave at time
  • London, UK
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Marius. Please PM me his email.

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 01-07-2015, 11:05 AM
#7
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(01-07-2015, 11:02 AM)bullgoose Wrote: They were likely closed due to the holidays. Monday would have been their first day back assuming it was not a bank holiday

Very likely to be the case. I know it was also a public holiday in Germany, yesterday.

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 01-07-2015, 11:23 AM
#8
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sorry jack, he used the generic infoatmuehle-shavingdotcom... Undecided

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 01-08-2015, 02:38 AM
#9
  • celar36
  • Enjoying Life 1 shave at time
  • London, UK
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(01-07-2015, 11:05 AM)Optometrist Wrote:
(01-07-2015, 11:02 AM)bullgoose Wrote: They were likely closed due to the holidays. Monday would have been their first day back assuming it was not a bank holiday

Very likely to be the case. I know it was also a public holiday in Germany, yesterday.

You right. I was to haste!

I revoke what I say. All settled. Water under bridge. Happy Camper here

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 01-08-2015, 05:49 AM
#10
  • Agravic
  • Emeritus
  • Pennsylvania, USA
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Happy to hear this, Jack. Smile

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 01-08-2015, 09:57 AM
#11
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Good news

Sent from my Samsung Tablet using Tapatalk

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 01-08-2015, 10:01 AM
#12
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Excellent conclusion, Jack.Smile

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 01-08-2015, 05:59 PM
#13
  • freddy
  • Banned
  • San Diego, California, U.S.A.
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Glad to hear that it worked out, Jack.

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