01-31-2015, 02:34 PM
#1
  • pooking
  • Wishful thinker.
  • Sheepshead Bay, Brooklyn
User Info
I ordered Vie-Long horse brush with 48mm customized size loft, however, after measuring it with digital caliper (yes, I know to use it) it was more like 52-52.5mm. Customer service says that it kinda normal... since it is handmade by manufacturer. Did anyone order customized loft size from GiftsandCare how much was the real measurement?

7 150
Reply
 01-31-2015, 03:32 PM
#2
User Info
I did a couple years ago. I am pretty sure it was within a mm of what I aksed for.

48-52.5 is quite a difference. Check with Juan, they have good CS.

31 1,800
Reply
 01-31-2015, 08:12 PM
#3
User Info
I ordered a 24mm Vie-Long White from G&C last year and requested a loft of 50mm. It arrived with a 48mm....was too short IMO.

38 1,159
Reply
 02-02-2015, 10:44 AM
#4
  • pooking
  • Wishful thinker.
  • Sheepshead Bay, Brooklyn
User Info
Thank you guys for your feedback.


I was suggested by CSR to send the brush back to get refund. It is looks like Vie-Long stop doing custom loft for Blond horse hair. I just checked  and none of the Blond brushes have this option. At the end of 2014 they had this option that why I ordered. Now it either 50mm or 55mm. Undecided

7 150
Reply
 02-05-2015, 03:01 PM
#5
User Info
I ordered two vie long brushes from them but I did not get the custom cut, the brushes were nice and fast shipping,  I will consider your comments before I get a custom order from them.

5 116
Reply
Users browsing this thread: 1 Guest(s)