06-30-2015, 06:43 PM
#1
  • sch1989
  • Senior Member
  • Mesa arizona
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[Image: Sy5amof.jpg]Ugh I was cleaning my Thater brush today and it slipped out of my hand and shattered all over the floor ... I don't even know what to think right now was my favorite brush I've ever used ....

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 06-30-2015, 06:44 PM
#2
  • Agravic
  • Super Moderator
  • Pennsylvania, USA
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 06-30-2015, 06:45 PM
#3
  • chamm
  • Expert on nothing
  • Central Ohio
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Ugh! That's awful! It looks like the knot can be easily saved, and to be honest, the handle is my least favorite part of a Thäter. I bet one of our resident artisans can help you make lemonade. Smile

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 06-30-2015, 06:46 PM
#4
  • sch1989
  • Senior Member
  • Mesa arizona
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(06-30-2015, 06:45 PM)chamm Wrote: Ugh! That's awful! It looks like the knot can be easily saved, and to be honest, the handle is my least favorite part of a Thäter. I bet one of our resident artisans can help you make lemonade. Smile


Any recommendations ?

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 06-30-2015, 06:46 PM
#5
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Bummer. Sorry that happened.

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 06-30-2015, 06:47 PM
#6
  • Steelman
  • SUPPORT OUR POLICE OFFICERS
  • Delaware
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(06-30-2015, 06:46 PM)sch1989 Wrote:
(06-30-2015, 06:45 PM)chamm Wrote: Ugh! That's awful! It looks like the knot can be easily saved, and to be honest, the handle is my least favorite part of a Thäter. I bet one of our resident artisans can help you make lemonade. Smile


Any recommendations ?

Doug Korn.  You can PM him...."55dougie"

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 06-30-2015, 08:49 PM
#7
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Give Vladimir Ferdman a message. He does wonderful work in wood.

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 06-30-2015, 10:30 PM
#8
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(06-30-2015, 06:47 PM)Steelman Wrote:
(06-30-2015, 06:46 PM)sch1989 Wrote:
(06-30-2015, 06:45 PM)chamm Wrote: Ugh! That's awful! It looks like the knot can be easily saved, and to be honest, the handle is my least favorite part of a Thäter. I bet one of our resident artisans can help you make lemonade. Smile
Any recommendations ?

Doug Korn.  You can PM him...."55dougie"

+1 Doug is a true professional and very talented! He has made me a few beautiful handles. This might actually be a blessing in disguise as he can now turn your brush into a more colourful one with a new handle! Doug offers a rainbow of colours!  Good luck! Smile

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 07-01-2015, 12:43 AM
#9
  • RobinK
  • I like things that work.
  • Munich, Germany
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Contact Thäter. They'll either fix the brush for you, or send you a replacement handle. Never fret, all is not lost. Cheaper, and in all likelihood more tasteful, than a costume handle.

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 07-01-2015, 12:54 AM
#10
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(06-30-2015, 06:46 PM)sch1989 Wrote:
(06-30-2015, 06:45 PM)chamm Wrote: Ugh! That's awful! It looks like the knot can be easily saved, and to be honest, the handle is my least favorite part of a Thäter. I bet one of our resident artisans can help you make lemonade. Smile


Any recommendations ?

+1   "RobinK"  Contact Thäter. They'll either fix the brush for you, or send you a replacement handle.




Charles  U.K

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 07-01-2015, 01:40 AM
#11
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+1 on contacting on Doug Korn.  A wonderful artisan who can turn, like Celestino mentioned, a rainbow of colors.  I absolutely love my all-amber translucent from him with a Plisson knot.

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 07-01-2015, 03:32 PM
#12
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Removed

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 07-01-2015, 03:35 PM
#13
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I agree with Robin, contact Thater and tell them what happened and see if they have any sympathy for you. I'm not big on knot transplants into third party handles either.

Peter at Wolf Whiskers comes to mind, as does Rudy Very and ShaverJoe (if he's still turning) if you want to go that route.

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 07-01-2015, 03:38 PM
#14
  • chamm
  • Expert on nothing
  • Central Ohio
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(07-01-2015, 12:43 AM)RobinK Wrote: Contact Thäter. They'll either fix the brush for you, or send you a replacement handle. Never fret, all is not lost. Cheaper, and in all likelihood more tasteful, than a costume handle.

Thäter makes an absolutely terriffic brush. One of the highest quality brushes on the market, hands down. However, a little bit of Internet searching will turn up some pretty horrific stories about their customer service that would lead me to believe contacting them for a replacement handle might prove to be a fruitless effort. I would certainly still contact them, but set your expectations low. :-(

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 07-01-2015, 03:41 PM
#15
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I bet Bernd would be able to stuff that knot in an OctoHandle if you wanted.

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 07-01-2015, 03:43 PM
#16
  • chamm
  • Expert on nothing
  • Central Ohio
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(07-01-2015, 03:41 PM)Bruce Wrote: I bet Bernd would be able to stuff that knot in an OctoHandle if you wanted.

Most certainly. In fact, almost surely the exact same handle. I seem to recall they have a common supplier. (I don't recall which vendor actually makes it.) Bernd has earned a reputation for being pleasant and easy to work with.

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 07-01-2015, 03:43 PM
#17
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Looks like it was karma for something you did. I am a part-time priest, you are welcome to post your dark sin here.

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 07-01-2015, 08:53 PM
#18
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there is a lot of artisans, doug, matt, rudy, nathan, brad and so on who can re fit that knot. ive actually seen nathan clark reuse the broken handle on a broken ch2 simpson and looked great

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 07-01-2015, 09:00 PM
#19
  • RobinK
  • I like things that work.
  • Munich, Germany
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(07-01-2015, 03:38 PM)chamm Wrote: Thäter makes an absolutely terriffic brush. One of the highest quality brushes on the market, hands down. However, a little bit of Internet searching will turn up some pretty horrific stories about their customer service that would lead me to believe contacting them for a replacement handle might prove to be a fruitless effort. I would certainly still contact them, but set your expectations low. :-(
True. One should always rely on things one reads on the Internet for information, then draw even wilder conclusions from it.

For the record, Thäter are a three man operation that has been in business for decades. They use retailers exclusively. The horror stories were spread by people who mistreated their brushes (the Thäter instructions booklet is comprehensive), then refused to have their vendors fix the issue (or take it on the chin - if you don't clean your brush for months, the hairs will break, it is that simple).

I am slowly getting very, very tired of this sort of character assassination. You should strongly consider whether you really want to be part of it. I don't.

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 07-01-2015, 10:40 PM
#20
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(07-01-2015, 03:43 PM)chamm Wrote:
(07-01-2015, 03:41 PM)Bruce Wrote: I bet Bernd would be able to stuff that knot in an OctoHandle if you wanted.

Most certainly. In fact, almost surely the exact same handle. I seem to recall they have a common supplier. (I don't recall which vendor actually makes it.) Bernd has earned a reputation for being pleasant and easy to work with.

Bernd turns his own handles. Shavemac brushe handles are all made in house at Shavemac.

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