07-11-2015, 09:12 AM
#1
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In total, 95 TSN LE brushes were listed as available for purchase on the Dark Holler Design Works PayPal account. The other five are held by Rick (Bravado 13, whom we allowed to keep the one he reviewed), Lee Sabini, Cody, my wife, and myself. A few mods purchased brushes on the site before the offering was launched. Those transactions allowed us to test the system, which by all appearances seemed to work just fine. Nevertheless, as I finally neared the end of creating shipping labels for all the brushes on Thursday afternoon, the realization dawned that somehow PayPal allowed 98 purchase transactions to be executed, with the result that we came out short by three brushes.

A professional webmaster set up the buttons for us on PayPal. It wasn’t configured quite as I had understood it would be. The inventory of brushes available to be shipped outside the US was established as 24; that for brushes to be shipped within the US was fixed as 71. A static allocation was presumably required by the PayPal system.

We have absolutely no doubt that everyone acted in good faith. Full stop. However, five payment transactions were completed through use of the US button by members whose shipping addresses (as provided to us via PayPal) are outside the US. Whatever might technically account for the PayPal system’s failure to block transactions beyond the specified limits (i.e., 24 and 71), it’s clear that the five improperly executed transactions contributed to the over-run, which resulted in a negative inventory count on the US side when the offering was automatically closed.

Two of the members who had inadvertently used the wrong button contacted me within minutes after the offering sold-out. At that time I didn’t anticipate any problem, and so I simply issued invoices for the $7.00 difference. I sent Lee shipping information for those two brushes early in the day on Thursday, and they were beyond my reach to pull back by the time I became aware of the shortfall.

In light of all the foregoing and after some deliberation, I proposed what I thought would be the fairest solution, which Ravi approved. That was to inform the three members who had used the wrong button but not yet paid the difference that they would have to forfeit their LE brushes. That sucked, but I couldn’t come up with anything that would suck less.

I did, however, with permission, offer to make three more TSN LE brushes, numbered as -1, -2, and -3.  Given that we were trying to correct for a deficit, the negative numbers seem fitting. And that would preserve the 100-brush limit in that we wouldn’t be exceeding “100/100”. (I’m probably revealing my dark past as a lawyer here.)

In the alternative, I also offered to work out substitution for some other brush. And finally, I said: If none of this works for you, my wife and son each has an unused TSN LE brush, and Lee offered to re-knot the one he kept for himself but has already used. Of course, we’d prefer to hang onto those, but if any of us had to choose between keeping a brush and preserving the integrity of the offering, we’d go with the latter.

All three members, without hesitation, very graciously elected to accept the negative-numbered brushes (which, of course, we will have to make).

I’m sharing this here and now because I don’t want anyone to be forced into a reactive explanation if word (or a photo) of one of these brushes were ever to surface. And I would not consider asking any of the three who yielded their claims to a regulation TSN-LE brush to maintain as a secret the solution we cooperatively adopted. Moreover, I simply believe this is due transparency to all who purchased or tried to purchase a brush in the offering.

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 07-11-2015, 09:19 AM
#2
  • Agravic
  • Super Moderator
  • Pennsylvania, USA
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Thanks, Ken.

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 07-11-2015, 09:19 AM
#3
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It is not an easy task, I understand. And this is seems well done. Thank you for the conscious work-!

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 07-11-2015, 09:22 AM
#4
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Seems like a very fair resolution.  Actually, the negative numbers will be kinda unique in their own way.

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 07-11-2015, 09:23 AM
#5
  • eengler
  • Administrator
  • South Dakota, USA
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A challenging situation handled professionally.

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 07-11-2015, 09:26 AM
#6
  • Steelman
  • SUPPORT OUR POLICE OFFICERS
  • Delaware
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When did they go on sale?  I completely missed it.....

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 07-11-2015, 09:26 AM
#7
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Brilliant.

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 07-11-2015, 09:28 AM
#8
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Handled very well ken!


Sent from my iPhone using Tapatalk

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 07-11-2015, 09:29 AM
#9
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When technology lets us down honor and integrity step up to resolve the issue. Such is the case here. Kudos to all involved in the negative 3 brushes (-1, -2, & -3).

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 07-11-2015, 09:32 AM
#10
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Great work Ken , I admire how that situation was handled and your delivery of the information to the community.

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 07-11-2015, 09:42 AM
#11
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Fun fact:

One of the three executed the first payment transaction at 11:00:20 Pacific Time. 

The last one (or 98th, as it were) occurred at 11:01:37.

Many transactions bear the same time stamp. Mysteriously, then ending inventory account for item TSNLEPUSA was stated as -2, which makes me wonder if two blew through so close together they were counted as one. We'll never know.

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 07-11-2015, 09:48 AM
#12
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I rather think Ken will know I have extra reason to offer thanks for his achieving a solution to the situation that arose through no fault of his.

And I do so, again, here and now.

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 07-11-2015, 09:56 AM
#13
  • Entasis
  • Atop the Razor's Edge
  • Southern California
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Ken,

Next time, just require buyers' to personally come to your residence and skip the technology. Please form an orderly and straight line. The first one-hundred in line will receive brushes.

Cheers,
Jim 
Cheers

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 07-11-2015, 10:17 AM
#14
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It was an easy decision Ken as I really wanted one of your beautiful brushes. Smile

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 07-11-2015, 12:45 PM
#15
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Very well handled, as usual, Ken!  Boy, those negative numbers would be really fascinating to have on a brush handle. I had never thought about that!  Biggrin

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 07-11-2015, 12:49 PM
#16
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As long as you have to make three more, I was thinking... Wave1

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 07-11-2015, 12:50 PM
#17
  • Aleksey
  • Enabler
  • Istanbul, Turkiye
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Negative numbers are so unique Ken. Great idea!

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 07-11-2015, 12:57 PM
#18
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(07-11-2015, 09:26 AM)Steelman Wrote: When did they go on sale?  I completely missed it.....

Me too  Biggrin

I'm not a butterscotch fan, so did not look that much to be honest........

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 07-11-2015, 01:09 PM
#19
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(07-11-2015, 12:50 PM)Aleksey Wrote: Negative numbers are so unique Ken. Great idea!

But now I'm feeling a little bad about skipping over zero.

And whoever got that brush could say "I didn't get nothing" and have it be true in both the grammatical (double-negative, i.e., I got something) and ungrammatical (meaning I got nothing) senses.

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 07-11-2015, 01:42 PM
#20
  • kwsher
  • Senior Member
  • Austin, TX - USA
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(07-11-2015, 01:09 PM)Chiefbroom Wrote:
(07-11-2015, 12:50 PM)Aleksey Wrote: Negative numbers are so unique Ken. Great idea!

But now I'm feeling a little bad about skipping over zero.

And whoever got that brush could say "I didn't get nothing" and have it be true in both the grammatical (double-negative, i.e., I got something) and ungrammatical (meaning I got nothing) senses.

The negatives will be a limited edition of a limited edition! Well done and handled perfectly IMHO.

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