09-13-2015, 03:21 PM
#1
  • Agravic
  • Emeritus
  • Pennsylvania, USA
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I was speaking with OneBlade personnel on Friday.
The discussion was interesting, and with their permission I am sharing pertinent information here as there are several TSN members with these razors now.

OneBlade is committed to making the best razors possible, and appreciate the investment that buyers have made so far.

They've identified an area of improvement with the current head design; apparently it's quite minor, and involves the blade locking mechanism.
A very small number of razors experienced issues with blade locking or 'clicking', which warranted their efforts at identifying and improving the design.
This specification change will be made on all new razors moving forward.

In an effort to ensure all customers, past and future, are completely satisfied with their razors, they will be offering to retrofit/modify existing owners' OneBlade razors, even if there's no identified problem.
They are sending out emails to established customers this week, and those who want the modification will be given instructions on returning their razors for the service to be completed (at no charge to customer I believe).

I respect this company for their integrity and commitment to making the best razors possible, and look forward to seeing what else they may release in the future.

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 09-13-2015, 03:27 PM
#2
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I don't own one but that is stellar product support.

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 09-13-2015, 03:31 PM
#3
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Ravi, was this the issue some owners were talking about citing the loose blade movement?

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 09-13-2015, 03:34 PM
#4
  • Agravic
  • Emeritus
  • Pennsylvania, USA
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(09-13-2015, 03:31 PM)hrfdez Wrote: Ravi, was this the issue some owners were talking about citing the loose blade movement?

Perhaps; I don't know, as my razor has been working flawlessly.
My understanding is that 'a handful', i.e. only a few razors, were affected.

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 09-13-2015, 03:53 PM
#5
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(09-13-2015, 03:34 PM)Agravic Wrote:
(09-13-2015, 03:31 PM)hrfdez Wrote: Ravi, was this the issue some owners were talking about citing the loose blade movement?

Perhaps; I don't know, as my razor has been working flawlessly.
My understanding is that 'a handful', i.e. only a few razors, were affected.

Mine has been working fine also.  I am looking forward to get the email to see exactly what is the problem.  Thanks for sharing the information.

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 09-13-2015, 04:01 PM
#6
  • Agravic
  • Emeritus
  • Pennsylvania, USA
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(09-13-2015, 03:53 PM)hrfdez Wrote:
(09-13-2015, 03:34 PM)Agravic Wrote:
(09-13-2015, 03:31 PM)hrfdez Wrote: Ravi, was this the issue some owners were talking about citing the loose blade movement?

Perhaps; I don't know, as my razor has been working flawlessly.
My understanding is that 'a handful', i.e. only a few razors, were affected.

Mine has been working fine also.  I am looking forward to get the email to see exactly what is the problem.  Thanks for sharing the information.

I don't think it's a problem, and understand it to be more of a modification/improvement to avoid a problem that may be present in some razors.
Splitting hairs perhaps, however if anything my confidence in OneBlade customer support is stronger than ever.

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 09-13-2015, 04:07 PM
#7
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(09-13-2015, 04:01 PM)Agravic Wrote:
(09-13-2015, 03:53 PM)hrfdez Wrote:
(09-13-2015, 03:34 PM)Agravic Wrote: Perhaps; I don't know, as my razor has been working flawlessly.
My understanding is that 'a handful', i.e. only a few razors, were affected.

Mine has been working fine also.  I am looking forward to get the email to see exactly what is the problem.  Thanks for sharing the information.

I don't think it's a problem, and understand it to be more of a modification/improvement to avoid a problem that may be present in some razors.
Splitting hairs perhaps, however if anything my confidence in OneBlade customer support is stronger than ever.
That's good to know, thanks!  It seems that way Smile

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 09-14-2015, 04:52 AM
#8
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Don't own one yet, but can't wait to get one.

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 09-14-2015, 05:58 AM
#9
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Mine is scheduled to arrive tomorrow, so I have my fingers crossed that mine has been modified. I'd hate to have to turn around and ship it right back to them for modification.

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 09-14-2015, 06:01 AM
#10
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I'm interested to know what these "modifications" are supposed to be.  Needless to say I'm anxiously awaiting this email.

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 09-14-2015, 07:02 AM
#11
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Sounds like great customer service!

2 shaves in and I'm really enjoying the performance.


Sent from my iPhone using Tapatalk

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 09-14-2015, 07:28 AM
#12
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It is a great razor, I know I  Heart mine.

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 09-14-2015, 07:29 AM
#13
  • bullgoose
  • The Enabler
  • Redondo Beach, California, U.S.A
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I have really been enjoying my OneBlade as well.

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 09-14-2015, 08:41 AM
#14
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I got more info from them.  If it is ok to post, let me know.  It is brief.

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 09-22-2015, 11:15 AM
#15
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I don't currently own one, but it is always nice when a company goes the extra mile for its customers.

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