10-18-2015, 08:04 AM
#1
  • ddk13
  • Senior Member
  • USA
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I just got a brand new Thater 49125/3 Silvertip brush a few days ago.  It looked fine until I used it.  I normally load directly on the soap and then take it to my face with a typical painting motion.  The first use was okay, but it didn't seem very dense.  The brush only shed one hair.   I rinsed it like normal and shook off the excess water and let it sit to dry.  The next day I went to put it on the shelf with my other brushes and it looked like the center of the brush was pretty bare, kind of like it was going bald. I went to use it for a second time and when I pulled it out of the warm water I noticed there was a problem as there was a huge hole in the center of the brush.  I went ahead and loaded soap but the problem was still there.  I tried painting my lather on but the hole in the center of the brush wouldn't go away.  Now, I have been traditional wet shaving for about 10 years and have owned closed to 100 brushes and have never seen this.  The closest thing I have I can relate to was a post I read a few years ago where the the poster stated he uses a lot of pressure and circular motions when he face lathers.  After two years of his aggressive lathering his brush looked similar, but  his brush hair was tangled, which is not what is happening here.  I was hoping that if anyone has had problems with Thater or any brush for that matter to chime in.  To me it's not really a usable brush in this condition. I'll be contacting the vendor to see what they have to say.  Thanks for the help guys!!
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 10-18-2015, 08:08 AM
#2
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If any other manufacturer of badger brushes than Thäter they would replace it 110%
Since it's Thäter I give you an 80% chance.......

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 10-18-2015, 08:27 AM
#3
  • DLP
  • Senior Member
  • Missouri
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I've seen similar holes form Horse Hair brushes but it does not see to affect the performance of the brush.  

my  understanding is that on some horse hair brushes if you use a circular motion to apply the lather to the face the hairs begin to get all tangled up in knots forming a hole in the center of the brush.  

I've never seen this with w Badger, Boar or synthetic.

keep us posted on what you learn

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 10-18-2015, 02:36 PM
#4
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Wow. That does not look good

Sent from my HTC Desire 626s using Tapatalk

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 10-18-2015, 02:48 PM
#5
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I've never seen any Thater brushes exhibiting this. Unless you are applying too much pressure when loading your soaps, I believe there is a flaw with this knot. You, definitely, should be contacting the vendor for a replacement.
Good luck.

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 10-18-2015, 03:44 PM
#6
  • ddk13
  • Senior Member
  • USA
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(10-18-2015, 02:48 PM)celestino Wrote: I've never seen any Thater brushes exhibiting this. Unless you are applying too much pressure when loading your soaps, I believe there is a flaw with this knot. You, definitely, should be contacting the vendor for a replacement.
Good luck.

When I think of a glue bump I imagine a tip of a bullet.  It's like the glue bump in this case is a tip of a bullet that shredded and splayed outward.  I can look in and actually see glue.  If I stick my finger in the hole I can feel jagged edges of glue.  As far as too much pressure, well, this ain't my first rodeo LOL!   I did contact the vendor and sent pics so hopefully they will take care of the issue.  It's pretty clear the knot is defective.

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 10-18-2015, 05:54 PM
#7
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I hope this can be remedied, very quickly, so you can get a new brush! Shy

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 10-18-2015, 06:08 PM
#8
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It looks like that brush needs some Rogaine.  Good luck with the vendor, hopefully you get a new brush.

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 10-19-2015, 05:54 PM
#9
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The vendor or Thater should replace. If they don't, I'd never do business with them again!

Sent from my XT1080 using Tapatalk

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 10-26-2015, 04:15 PM
#10
  • ddk13
  • Senior Member
  • USA
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Just wanted to follow up.  I had emailed SRD and they responded immediately.  They had me send the brush back.  They sent me a new Thater the very same day they received the the defective one.  Couldn't be happier as I just finished restoring an ER 350 to sit opposite of it.  Very good customer service.
[Image: IMG_20151026_190802260.jpg]

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 10-26-2015, 04:25 PM
#11
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(10-26-2015, 04:15 PM)ddk13 Wrote: Just wanted to follow up.  I had emailed SRD and they responded immediately.  They had me send the brush back.  They sent me a new Thater the very same day they received the the defective one.  Couldn't be happier as I just finished restoring an ER 350 to sit opposite of it.  Very good customer service.
[Image: IMG_20151026_190802260.jpg]
Good to hear you got a new brush !!! I'm happy for you   Smile

Lorenzo.

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 10-26-2015, 04:28 PM
#12
  • ddk13
  • Senior Member
  • USA
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(10-26-2015, 04:25 PM)Lorenzo Wrote: Good to hear you got a new brush !!! I'm happy for you   Smile

Lorenzo.

Thanks Lorenzo!  Definitely a load off my mind knowing my money didn't go to waste.

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 10-26-2015, 04:29 PM
#13
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(10-26-2015, 04:15 PM)ddk13 Wrote: Just wanted to follow up.  I had emailed SRD and they responded immediately.  They had me send the brush back.  They sent me a new Thater the very same day they received the the defective one.  Couldn't be happier as I just finished restoring an ER 350 to sit opposite of it.  Very good customer service.
[Image: IMG_20151026_190802260.jpg]

Great to hear!

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 10-28-2015, 09:18 PM
#14
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(10-26-2015, 04:15 PM)ddk13 Wrote: Just wanted to follow up.  I had emailed SRD and they responded immediately.  They had me send the brush back.  They sent me a new Thater the very same day they received the the defective one.  Couldn't be happier as I just finished restoring an ER 350 to sit opposite of it.  Very good customer service.
[Image: IMG_20151026_190802260.jpg]

A heartwarming story of ACTUAL customer service.  So rare these days.  Enjoy the brush, it looks great.

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 10-29-2015, 02:27 PM
#15
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Looks much better than the old one!

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 10-29-2015, 04:46 PM
#16
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Clearly a defective brush and the vendor handled it right.

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 10-29-2015, 05:22 PM
#17
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I'm glad they did the right thing for you, kudos!  Enjoy it!

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 10-29-2015, 05:37 PM
#18
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Great looking knot on the new one! I exchanged a brush purchased from SRD once and they were very accommodating.

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 11-21-2015, 09:04 AM
#19
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(10-26-2015, 04:15 PM)ddk13 Wrote: Just wanted to follow up.  I had emailed SRD and they responded immediately.  They had me send the brush back.  They sent me a new Thater the very same day they received the the defective one.  Couldn't be happier as I just finished restoring an ER 350 to sit opposite of it.  Very good customer service.
[Image: IMG_20151026_190802260.jpg]

At some point I'll probably purchase a Thater brush. When I do, it'll be from SRD. When I hear about outstanding customer service, I'll go out of my way to patronize that business. Even if it costs me a little more.

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