10-23-2015, 01:48 PM
#1
User Info
Purchased an Atlas handle from Above The Tie and the quality of the handle is subpar.  It looks great but the threads in the handle stripped within a year.  I never over tighten the handles, no need to.  Haven't had any issues with my other handles.  Contacted Above The Tie and had several back and forth emails with no success at a solution.  

Buyer beware of their lack of support.

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 10-23-2015, 01:53 PM
#2
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Did they offer to exchange or they pretty much ignored you?  I have my own horror story with them, but mine was resolved, eventually Sleepy

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 10-23-2015, 02:01 PM
#3
  • kwsher
  • Senior Member
  • Austin, TX - USA
User Info
I have an Atlas and Kronos handle as well as a number of plates and no issues re: threads etc.; very high quality kit. Stan has always been responsive too based on my personal, limited experience.

Hope that you get resolution and keep us posted.

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 10-23-2015, 02:04 PM
#4
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(10-23-2015, 02:01 PM)kwsher Wrote: I have an Atlas and Kronos handle as well as a number of plates and no issues re: threads etc.; very high quality kit. Stan has always been responsive too based on my personal, limited experience.

Hope that you get resolution and keep us posted.

I think the problem is when the help gets in between you and Stan.  Once I dealt with him directly the issue was resolved immediately.  When dealing with the help it was pretty rough.

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 10-23-2015, 02:05 PM
#5
  • kwsher
  • Senior Member
  • Austin, TX - USA
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(10-23-2015, 02:04 PM)hrfdez Wrote:
(10-23-2015, 02:01 PM)kwsher Wrote: I have an Atlas and Kronos handle as well as a number of plates and no issues re: threads etc.; very high quality kit. Stan has always been responsive too based on my personal, limited experience.

Hope that you get resolution and keep us posted.

I think the problem is when the help gets in between you and Stan.  Once I dealt with him directly the issue was resolved immediately.  When dealing with the help it was pretty rough.

Gotcha- I have never spoken or emailed with anybody but him...

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 10-23-2015, 10:13 PM
#6
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i have just been trying to get a hold of him to place an order because i have a question and not hearing back after many emails

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 10-24-2015, 12:42 AM
#7
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I have a very very good service experience with Stan. No complaints here


Enviado desde mi iPhone utilizando Tapatalk

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 10-24-2015, 03:12 AM
#8
  • Shanman
  • Reserve Collection Squirrel Hair
  • NE Florida
User Info
Send me a pm with your address and I'll send you a new Atlas handle

146 1,990
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 10-27-2015, 07:14 PM
#9
  • nunhgrader
  • Senior Member
  • Prairie Village, KS USA
User Info
Problem solved!

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 11-01-2015, 02:13 PM
#10
  • skeptik
  • Active Member
  • The Piedmont, VA
User Info
I first dealt with Stan in pre Above The Tie days, I had bought several items from him on ebay, he is First Class, a gentleman in every aspect.

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