11-20-2015, 11:53 AM
#1
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After waiting forever for Mike to fill an order for shampoo bars, I was finally notified that they were shipped.  Unfortunately, in the interim I had moved.  And despite the fact that I had submitted a change of address to the USPS a week ago, and it had been verified as being in effect last Monday, the carrier attempted to deliver the Priority Mail parcel to my OLD address yesterday and then marked the parcel as undeliverable and to be returned to sender.  And this is not just a First Class item, but 2-day PRIORITY.  So now it will go back to Mike, and I will have to pay a repeat shipping charge to get it sent again to my new address.  Having worked in the past as a USPS clerk-carrier, I can state from experience that the majority of their employees are hired - and then kept on for years as deadwood who can't be fired - for reasons other than competence.

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 11-20-2015, 12:00 PM
#2
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I can't stand the USPS and normally use Fed Ex instead. When I do use the past office I go to a gas station we have that offers postal service. In Vegas I have experienced the worsed customer service imaginable. The employees are always rude and usually slow too, but slow in an almost intentional manner. They make good money there and provide poor service, whereas UPS and FedEx employees make less money yet are competent and provide good service usually.

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 11-22-2015, 06:25 PM
#3
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only thing positive I can say about postal service is their priority service is usually priced well and suitable for small items for shaving gears, and they usually deliver within 2~3 scheduled delivery time frame.
First class, not so consistent, but usually delivers within 3~5 days, but tracking information can be inaccurate or not up-to-date sometimes.

Regarding employees, a lot of clerks are usually very very slow, and like hobbyist said, almost intentionally slow, having a mentality of "I get paid by the hour, so I don't have to hurry"

I hate going to post office to ship because it takes forever if I get in line, so if I do ship something, I usually print at home and go to kiosk location with a dropoff box.

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 11-18-2018, 06:58 PM
#4
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My current USPS complaint: carrier dropped of 2 packages at my door, but not the 3rd, saying the address was insufficient. I have since confirmed via the shipper and the post master that the address was good--and he said 2 troubling things to me: one, that he can't understand why the postman didn't just drop it off--and two, when he realized who the postman was, he said his name, rolled his eyes and shook his head, while heavily sighing. That pretty much squashed my hope that I'd ever see that package.

Problem is--no one can find the package now. The carrier doesn't recall the event, the post office can't find it, the tracking info hasn't updated in 2 weeks--and the shipper hasn't had it returned. 

In USPS limbo. Post office has been very upfront about taking responsibility for the error (s) but still can't locate the package--even to return it.

It had a DE razor in it I picked up for a song on Ebay too. Glad I could vent. Been upset about this for several days.

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 11-19-2018, 07:26 AM
#5
  • SCOV
  • Senior Member
  • Minnesota
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My normal USPS postal carrier is excellent and delivers to door (live in loft/condo building).  Normal UPS driver is also excellent.  Both accurate and friendly.   Local USPS office is friendly and efficient.  I will say Intl shipments processed thru Chicago seem slower than processed thru LA or NYC.

I cannot order directly from Google.  Fed Ex seems to put the shipment on the wrong truck and not delivered.  Pixel phone had 7 "attempted deliveries" before I cancelled.  Recent Google Home Hub was same problem but I cancelled after first issue.  50% of Fed Ex delvieres are to the common mail area

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 11-19-2018, 07:49 AM
#6
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The USPS lost an item I shipped to a customer back in October.  They found it a few weeks later, opened the package, removed some of the items, then delivered it.

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 11-19-2018, 08:34 AM
#7
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I’ve shipped a few thousand packages via USPS. The domestic loss rate is almost zero. Maybe 2-3 packages over 3+ years. International is a bit higher, but still less than 1%. I’m a huge USPS fan.

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 11-19-2018, 10:22 AM
#8
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Reading this thread makes me feel like I’m reading ‘yelp’ reviews. Almost all negative. No one mentions how many packages they’ve delivered for a GREAT price without a delay or loss.

Edit: I posted too soon, Blackland is doing the USPS a solid here.

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 11-19-2018, 06:54 PM
#9
  • Garb
  • Active Member
  • Oregon
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I get worried every time USPS gets involved with my shipped items from GB but in all honesty not once have I had any problems and generally takes under 8 days including customs.

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 01-22-2019, 01:41 PM
#10
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Saturday, I had two items coming, one a brush from ELITE.....Mail came, no brush.. Shok 
My E-mail said "DELIVERED" Both packages.... Sad I go to the USPS website and go thru all kinds of searching
and finally find a Tel. #....A robot said "Hold and the next available rep. will be with you, wait period, one to one and a half hours"!! Mad 
So I drive thru the neighborhood and knock on doors. Sisi I found it... W00t Great work guys and gals at the UNITED STATES POSTAL SERVICE...
you did get it in the neighborhood... Winky

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 01-22-2019, 02:05 PM
#11
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If you call the local post office they will often have a much better handle on who delivered what where.  It took them three day to overnight a package from Pittsburgh to Cleveland (3hr drive) and I had another package to a customer arrive a few days late.  They deliver 99.99% of their packages ontime though so there is that.

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 01-22-2019, 08:03 PM
#12
  • Nero
  • Senior Member
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(11-19-2018, 08:34 AM)Blackland Razors Wrote: I’ve shipped a few thousand packages via USPS. The domestic loss rate is almost zero. Maybe 2-3 packages over 3+ years. International is a bit higher, but still less than 1%. I’m a huge USPS fan.
I'm with you on this.

When I get notified that my order has shipped USPS, I get excited bc I know I'll get it in 2 days.

If it's any other method, I get upset bc that means 6-7 days without fail.

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 01-23-2019, 06:07 AM
#13
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(11-20-2015, 11:53 AM)churchilllafemme Wrote: After waiting forever for Mike to fill an order for shampoo bars, I was finally notified that they were shipped.  Unfortunately, in the interim I had moved.  And despite the fact that I had submitted a change of address to the USPS a week ago, and it had been verified as being in effect last Monday, the carrier attempted to deliver the Priority Mail parcel to my OLD address yesterday and then marked the parcel as undeliverable and to be returned to sender.  And this is not just a First Class item, but 2-day PRIORITY.  So now it will go back to Mike, and I will have to pay a repeat shipping charge to get it sent again to my new address.  Having worked in the past as a USPS clerk-carrier, I can state from experience that the majority of their employees are hired - and then kept on for years as deadwood who can't be fired - for reasons other than competence.

This happened to me and I had no moved!  The package was out for delivery all day long until about 5pm.  All of a sudden it was marked undeliverable: return to sender.  I went to the post office the following morning and was able to pick up the package and no one could tell me why it was marked return to sender.

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 01-26-2019, 02:51 PM
#14
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Generally speaking the PO does a very good job of getting packages to me. Every once in a while the screw up and then it's a doozy. Had one package that tracking showed it went from Ohio to Atlanta (one stop away from me) in one day. Then bang it was in San Francisco. Eventually got here, but no clue why the detour to CA. Just had another that started in MD and went directly to Detroit and then down to me. As I said, usually great. Now and again a real head scratcher.
Dave

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 01-27-2019, 04:19 AM
#15
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I can't remember the last time I went to the local post office and did not encounter at least one grouchy, sullen worker.  I don't get it.  Collectively they seem to be some of the unhappiest folks I encounter.  I received a package that was torn open.  When I asked why they couldn't have put a piece of tape on the tear, she replied, "We don't have any tape", turned around, and walked away. W00t

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 01-27-2019, 04:26 AM
#16
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(01-27-2019, 04:19 AM)LookingGlass Wrote: I can't remember the last time I went to the local post office and did not encounter at least one grouchy, sullen worker.  I don't get it.  Collectively they seem to be some of the unhappiest folks I encounter.  I received a package that was torn open.  When I asked why they couldn't have put a piece of tape on the tear, she replied, "We don't have any tape", turned around, and walked away. W00t

Maybe they go thru the same training program as those wonderful people at the DMV.... Tongue

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 01-27-2019, 08:31 AM
#17
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(01-27-2019, 04:26 AM)zipper Wrote:
(01-27-2019, 04:19 AM)LookingGlass Wrote: I can't remember the last time I went to the local post office and did not encounter at least one grouchy, sullen worker.  I don't get it.  Collectively they seem to be some of the unhappiest folks I encounter.  I received a package that was torn open.  When I asked why they couldn't have put a piece of tape on the tear, she replied, "We don't have any tape", turned around, and walked away. W00t

Maybe they go thru the same training program as those wonderful people at the DMV.... Tongue

DMV in NY state used to be the absolute pits. Hour long wait in line. One error on form back to end of line. Then the operation of the local DMV offices was put under control of the county clerk (elected official) and wonder of wonders the operation got much more efficient, the clerks became much more pleasant to deal with, total transformation.

I now live in a very small town, population about 2,000 (it's the county seat, yeah, it's rural). The folks in the PO are pleasant to deal with. We know the carrier by name and if he needs to drop mail at our house (won't fit in box) he'll leave it in one of our vehicles if no one is home to take delivery. So not all PO employees are duds nor are all stars.

Dave

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 01-27-2019, 09:19 AM
#18
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(01-27-2019, 04:19 AM)LookingGlass Wrote: I can't remember the last time I went to the local post office and did not encounter at least one grouchy, sullen worker.  I don't get it.  Collectively they seem to be some of the unhappiest folks I encounter.  I received a package that was torn open.  When I asked why they couldn't have put a piece of tape on the tear, she replied, "We don't have any tape", turned around, and walked away. W00t

Possible explanation here:




Biggrin

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