12-30-2015, 08:31 AM
#1
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I have a cherry wood handled SOC boar that I have used for 2 1/2 years. It is a fantastic brush. The only thing I would change on it is to have the ash handle. So I purchased an ash handle one from a reputable vendor a few weeks ago. The ash wood is lighter in color than my SOC 2 band ash but that is the least of my problems. This new boar is shedding like crazy. I gave it a break in wash with shaving soap and have used it for four shaves. I have been bowl lathering with it and picking hairs out of the lather in the bowl. When I lather on my face, I pick hairs off my face. I'm talking 20 or more per shave. I have never had any brush shed like this. When it is dry, I run my hand across the top and watch the hairs fly out of it. I have seven other Semogues that have been excellent. My question is has Semogue quality diminished or could this be a counterfeit brush?

0 23
 12-30-2015, 08:33 AM
#2
  • chamm
  • Expert on nothing
  • Central Ohio
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More likely it's just a defective brush. Unfortunately, defects happen. If it is truly a reputable vendor, they will swap it out.

22 823
 12-30-2015, 10:23 AM
#3
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Several times in the past few months I have seen the idea of counterfeit brushes pop up.

I do not think this is something we have to worry about with brushes.

Probably defective.

Contact vendor.

61 1,710
 12-30-2015, 10:37 AM
#4
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I had a shedder Omega and Connaught sent a replacement after I emailed him about it. It happens.

6 808
 12-30-2015, 11:16 AM
#5
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Well I contacted the vendor. He says it is normal to shed a lot during break in and if it continues to contact Vintage Scent. That is the last time I will use that vendor.

0 23
 12-30-2015, 11:19 AM
#6
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Wow, that's terrible. You'd expect the vendor to sort that out.

Hopefully it stops. My SOC shed a few hairs but now it's broken in, no issues.

7 1,182
 12-30-2015, 11:42 AM
#7
  • chamm
  • Expert on nothing
  • Central Ohio
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Wow... That's terrible. I can't imagine any vendor taking such a hands-off approach.

22 823
 12-30-2015, 11:49 AM
#8
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I had one SOC Boar that was a big shedder and I was able to exchange it with the vendor (they confirmed it was indeed, defective). They reimbursed me for shipping it back even.

29 485
 12-30-2015, 12:28 PM
#9
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(12-30-2015, 11:16 AM)fdce54 Wrote: Well I contacted the vendor. He says it is normal to shed a lot during break in and if it continues to contact Vintage Scent. That is the last time I will use that vendor.

That much shedding is not normal during the break in period.  I would ask the vendor to replace the brush and cover your return postage.  Please let us know how it works out, as we all share an interest in knowing which vendors offer good customer service and which don't.

48 5,706
 12-30-2015, 03:50 PM
#10
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(12-30-2015, 11:16 AM)fdce54 Wrote: Well I contacted the vendor. He says it is normal to shed a lot during break in and if it continues to contact Vintage Scent. That is the last time I will use that vendor.

That stinks..
The brush shold not Shed Like that

19 245
 12-30-2015, 03:55 PM
#11
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The vendor is wrong. I've had a brush she'd like this and I kept on using it thinking it would get better... Wrong it shed and she'd until the knot came completely apart. The vendor needs to step up and make this right .

3 1,356
 12-30-2015, 04:47 PM
#12
  • chazt
  • Senior Member
  • Bayside, NY
User Info
Semogue has had very consistent high quality in the 2 years I've been collecting their brushes. I've owned 9 Semogues, both boar and badger, now down to 8. In all, maybe 1-2 dozen hairs have been lost to shedding. Total.  The advice you've been given is sound. The vendor should be more proactive in helping to resolve your issue with this brush.

4 1,904
 12-30-2015, 05:37 PM
#13
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+1 that the vendor is wrong.  I've had four Semogues, three boar and one badger.  I think two, maybe three hairs lost from all of them total.  Mine have certainly not been coddled either.  Especially considering the price, mine have been first class in quality.

26 245
 12-30-2015, 06:37 PM
#14
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This is my eighth Semogue and the only one that has done this. The other seven are excellent brushes. A second email to the vendor was no help. He says he does not take back brushes that have been used. He still insists this shedding is normal and will stop when fully broken in. If not then he says I have to take it up warranty issues with Vintage Scent as they are the worldwide distributor of Semogue brushes. But what is the Semogue warranty.

0 23
 12-30-2015, 06:41 PM
#15
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This is my eighth Semogue and the only one that has done this. The other seven are excellent brushes. A second email to the vendor was no help. He says he does not take back brushes that have been used. He still insists this shedding is normal and will stop when fully broken in. If not then he says I have to take it up warranty issues with Vintage Scent as they are the worldwide distributor of Semogue brushes. But what is the Semogue warranty.

0 23
 12-30-2015, 06:48 PM
#16
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You could express your concern with Vintage Scent in regards to how you feel the vendor treated you with the situation.

79 1,295
 12-30-2015, 06:54 PM
#17
  • chamm
  • Expert on nothing
  • Central Ohio
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So, just so everyone is clear:
1) You purchased a brush from a "reputable" dealer
2) The brush started shedding within a reasonable amount of time, say, two weeks from arrival
3) After more than three uses, it's still shedding more than 20 hairs per shave.
4) You contacted the dealer soon thereafter, clearly explained the situation twice, and were told to contact the manufacturer

If, and only if, those four statements are true, I think it's probably wise to ask the moderators if you can name and shame. I can't think of a good excuse for the vendor, and the shaving community should know who it is.

22 823
 12-30-2015, 08:20 PM
#18
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Yes they are.

0 23
 12-30-2015, 08:50 PM
#19
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Who's the vendor?

3 1,356
 12-31-2015, 07:33 AM
#20
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the vendor has to assume the responsibility, because fails happen

Enviado do meu SM-N9005 através de Tapatalk

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