01-08-2016, 12:12 PM
#1
User Info
A week or so ago I had posted how I had an issue with a new Semogue Owners Club Boar brush and how the merchant I purchased it from would not help. Well I am happy to report the issue has been resolved but not by the merchant I purchased it from. Two fine gentlemen on this site stepped up and resolved the issue and I now have a new SOC boar in my possession. I would like to thank Phil from Bullgoose and Lee from Lee's Safety Razors for their help when it wasn't their responsibility. I will no longer purchase anything from the original merchant but will gladly purchase from Phil, who I have bought from in the past and Lee who I have now gotten to know. Thank you again gentlemen.

0 23
Reply
 01-08-2016, 12:13 PM
#2
  • chamm
  • Expert on nothing
  • Central Ohio
User Info
There are some really fantastic merchants out there, and those guys deserve to be called out. Thanks for your report!

22 828
Reply
 01-08-2016, 12:14 PM
#3
  • Agravic
  • Super Moderator
  • Pennsylvania, USA
User Info
Very nice.

102 18,652
Reply
 01-08-2016, 12:16 PM
#4
User Info
Both these merchants are stellar! Way to step up guys.
Enjoy that new brush.

8 845
Reply
 01-08-2016, 12:22 PM
#5
User Info
Now that's what I'm talking about. This is why this place is so great!

82 2,208
Reply
 01-08-2016, 12:30 PM
#6
User Info
Outstanding


~Jesse~

80 947
Reply
 01-08-2016, 12:48 PM
#7
User Info
Well done Gents !!

1 19
Reply
 01-08-2016, 12:49 PM
#8
User Info
This is good to hear

3 920
Reply
 01-08-2016, 01:06 PM
#9
User Info
Fantastic people to buy from!

0 49
Reply
 01-08-2016, 01:07 PM
#10
  • SRNewb
  • Senior Member
  • No. Va, USA
User Info
Excellent! Good job, Phil and Lee!
There are two vendors I consistently recommend. One of them is Bullgoose. Need to add Lee to that list.

2 1,683
Reply
 01-08-2016, 01:16 PM
#11
  • Aleksey
  • Enabler
  • Istanbul, Turkiye
User Info
Phil is very responsive, and a true gentleman. Bullgoose would be my shop to go if I was living in States. Enjoy your brush, and thanks for sharing your appreciation.

0 1,053
Reply
 01-08-2016, 01:47 PM
#12
User Info
Glad to hear it was taken care of. So how do you like your SOC Boar?

147 3,537
Reply
 01-08-2016, 01:59 PM
#13
  • Wrathen
  • Senior Member
  • Gulf Breeze, FL
User Info
Great to hear. I have heard nothing but great things about Phil. 

Its wonderful to hear great stories about customer service like this... even when your werent his customer for the product.

16 785
Reply
 01-08-2016, 02:14 PM
#14
User Info
Great news, man.-

Phil will always take the extra step to help.

24 5,967
Reply
 01-08-2016, 03:00 PM
#15
User Info
(01-08-2016, 01:47 PM)FreddieP318ti Wrote: Glad to hear it was taken care of. So how do you like your SOC Boar?

I've have and use an SOC boar in cherrywood for 2 1/2 years and love it. My SOC 2-band is in ash and I prefer the ash so I got the boar in ash to satisfy my brush craving.

0 23
Reply
 01-08-2016, 04:49 PM
#16
User Info
The community takes care of it's own!  The offending vendor is obviously not part of the community and it's a shame.

18 654
Reply
 01-08-2016, 04:51 PM
#17
User Info
Thanks for sharing. I've bought from Phil before with no issues 100% satisfied. Have yet to buy from Lee but will make a purchase in the near future. Thanks again.


Sent from my iPhone using Tapatalk

19 184
Reply
 01-08-2016, 05:28 PM
#18
User Info
Phil is the epitome of what custoner service should be

90 899
Reply
 01-08-2016, 06:49 PM
#19
  • ben74
  • Senior Member
  • Perth, Australia
User Info
Great to read about some outstanding customer service!

99 18,011
Reply
 01-08-2016, 07:52 PM
#20
User Info
I've never heard of such amazing customer service.  It's great to know we have vendors with business ethics llike this.

50 6,089
Reply
Users browsing this thread: 1 Guest(s)