04-12-2016, 09:47 AM
#1
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So I have emailed this new company about a new razor. I will not name their company, but I will refer to this person as "G" from Spain. I originally emailed them on Tuesday asking about the razor and how I wanted to try it because it sounded like it was right up my alley. We exchanged information and I expressed my interest and sent them my PayPal info. They told me they would invoice me tomorrow (Wednesday and ship it out Thursday.

I was still interested...Until another member mentioned that it is not ideal for coarse hair. On Wednesday, I thanked the member for the info and said that I almost pulled the trigger on it. The night I was supposed to receive the invoice, I changed my mind. I also did not receive the invoice of the razor on Wednesday.
So Thursday rolls around and all of a sudden, I receive two emails, the first with the shipment info and the second with the invoice. I was shocked! So I emailed "G" immediately to inform him to cancel the shipping if it is possible and I told him that I was no longer interested.
A few nasty emails have been exchanged...I have kept my cool and have been professional about the situation. And since then, he has called me "stealing" and the latest name calling was ***hole. I have all this on my email traffic. I will not post emails yet. I am asking for others' opinions about this. I understand that I was almost certain about buying the product, but I believe that they shouldn't have sent it without payment. I shouldn't be blamed for their mistake. I offered to not use it and will return it to them after they pay for shipment (thats when they called me an ***hole). I offered resolution but "G" from Spain acted unprofessional and was very childish.

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2 93
 04-12-2016, 09:59 AM
#2
  • nikos.a
  • Senior Member
  • Athens, Greece
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I can imagine in what razor and artisan you refer to. He seemed to be very friendly, I've read some of his posts here and in other forums I don't participate. To be honest, I'm surprised about the really bad experience you had. I was thinking of ordering one of his razors, but after your experience I have to rethink about it... 

I don't think you are at fault by the way, since you didn't pay for the razor.

49 1,938
 04-12-2016, 10:08 AM
#3
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I am sure his razors are good. I don't intend to keep him from business either. However, I wanted to see what others felt and want to let the community aware. If people want proof, I can send them all the email trafficking.


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2 93
 04-12-2016, 10:39 AM
#4
  • chamm
  • Expert on nothing
  • Central Ohio
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I have a lot of experience in customer service, and maybe some of these artisans don't.

First rule of customer service: Never, ever, ever, ever, EVER tell your customer he/she is an a**hole, ESPECIALLY in writing.

Or any bad name, really. Even when it's true. Especially when it's true. Some customers are a**holes. Some are worse. Some really and truly deserve to be called worse. Big mistake, always.

I am not implying that the OP is such a person, but even if he were the world's biggest, most flagrant, pus-filled sack of rancid doggy droppings, the vendor in question is still wrong. Period. No exceptions.

I've had my wardrobe insulted. (Smile, ask if there is anything else you can do.) I've had my family insulted. (Smile, walk away) I've been physically threatened. (Walk away, call security.) I've had things thrown at my head. (Duck, run away, call security, in that order.) I have never told a customer he/she was anything objectionable.

22 823
 04-12-2016, 10:49 AM
#5
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G is very impolite. I know.


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3 1,036
 04-12-2016, 10:54 AM
#6
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Sounds like poor service. But artisans and business owners are also people, subject to the same stresses and hardships as everyone else. It's not an excuse to treat people badly, but you never know what the other person is going through. Whenever I write a customer privately I try to keep in mind that anything I say can be reposted publicly. That helps keep me in line no matter what.

0 611
 04-12-2016, 11:05 AM
#7
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I am not trying to post what he has said to me. I kept my cool. And stayed professional. I even said, "sir, thanks for calling me that word. You are very professional. Let me ask you this, why didn't you send me the invoice on Wednesday?"
Haven't heard back yet.

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2 93
 04-12-2016, 11:20 AM
#8
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Thread closed - as it stands it's a dispute and/or disagreement between two parties that has taken place outside the 'Nook, and we're only being shown one side of the issue.

Please note that I'm not assigning blame or taking sides on the issue, but we have a situation here where one party cannot defend himself - and that is hardly a gentlemanly thing to do.

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