Outstanding customer service

Some six months ago, I bought a Vie-Long no 14832 from giftsandcare.com. I was most pleased with the performance of the brush, but a month or so ago it began to shed bristles. Not one or two, no we are talking 15 to 20 bristles every time I was using it.

I therefore contacted Juan from giftsandcare.com and informed him of my experience. He asked for some additional information and some pictures of the brush, which I readily supplied him.
Immediately thereafter, he offered me a replacement or a money refund. I quite like the look and performance of the Vie-Long horsehair brushes, so I was not interested in a refund. Instead, I chose the Vie-Long no 04613, as I did not dare to repeat my experience with shedding, although it is probably a one off.
Now I am breaking in my new brush and already it is performing superbly and with very little to none smell.
Overall, a successful conclusion, and many thanks to Juan for excellent customer handling.

Thanks for letting us know.  Always good to hear which vendors provide the best customer service.  I've ordered two Epsilon brushes from Juan and both times they were shipped very quickly.

Where is the defective brush? This, for Vie-Long is indeed a surprise. It would be interesting to examine what went wrong.

(06-05-2016, 11:13 AM)JanMartin Wrote: Some six months ago, I bought a Vie-Long no 14832 from giftsandcare.com. I was most pleased with the performance of the brush, but a month or so ago it began to shed bristles. Not one or two, no we are talking 15 to 20 bristles every time I was using it.

I therefore contacted Juan from giftsandcare.com and informed him of my experience. He asked for some additional information and some pictures of the brush, which I readily supplied him.
Immediately thereafter, he offered me a replacement or a money refund. I quite like the look and performance of the Vie-Long horsehair brushes, so I was not interested in a refund. Instead, I chose the Vie-Long no 04613, as I did not dare to repeat my experience with shedding, although it is probably a one off.
Now I am breaking in my new brush and already it is performing superbly and with very little to none smell.
Overall, a successful conclusion, and many thanks to Juan for excellent customer handling.

I had a very similar experience with G&C and Juan was excellent. He didn't even ask me to return the original brush - he just replaced it. Currently waiting for a Semogue Owners Club 2 Band Silvertip Badger from them at the lowest price that I could find.

The people at G and C have bent over BACKWARDS to accomodate me in an order. I cannot recommend highly enough.


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G&C is one of the two European vendors that I fully support. Great customer service and always willing to help the customer! 10/10 from me.

Agree with others. G&C is outstanding.

(06-07-2016, 09:57 AM)Steelman Wrote: Agree with others. G&C is outstanding.

+1!

just have to chime in.  found a credit into my paypal from them.  I forgot to take my tsn discount and they deducted it after the fact.  wow that is impressive.  This is a business to use my friends.

Love G&C. An outstanding business.