06-05-2016, 11:13 AM
Some six months ago, I bought a Vie-Long no 14832 from giftsandcare.com. I was most pleased with the performance of the brush, but a month or so ago it began to shed bristles. Not one or two, no we are talking 15 to 20 bristles every time I was using it.
I therefore contacted Juan from giftsandcare.com and informed him of my experience. He asked for some additional information and some pictures of the brush, which I readily supplied him.
Immediately thereafter, he offered me a replacement or a money refund. I quite like the look and performance of the Vie-Long horsehair brushes, so I was not interested in a refund. Instead, I chose the Vie-Long no 04613, as I did not dare to repeat my experience with shedding, although it is probably a one off.
Now I am breaking in my new brush and already it is performing superbly and with very little to none smell.
Overall, a successful conclusion, and many thanks to Juan for excellent customer handling.
I therefore contacted Juan from giftsandcare.com and informed him of my experience. He asked for some additional information and some pictures of the brush, which I readily supplied him.
Immediately thereafter, he offered me a replacement or a money refund. I quite like the look and performance of the Vie-Long horsehair brushes, so I was not interested in a refund. Instead, I chose the Vie-Long no 04613, as I did not dare to repeat my experience with shedding, although it is probably a one off.
Now I am breaking in my new brush and already it is performing superbly and with very little to none smell.
Overall, a successful conclusion, and many thanks to Juan for excellent customer handling.
06-05-2016, 12:35 PM
(06-05-2016, 11:13 AM)JanMartin Wrote: Some six months ago, I bought a Vie-Long no 14832 from giftsandcare.com. I was most pleased with the performance of the brush, but a month or so ago it began to shed bristles. Not one or two, no we are talking 15 to 20 bristles every time I was using it.
I therefore contacted Juan from giftsandcare.com and informed him of my experience. He asked for some additional information and some pictures of the brush, which I readily supplied him.
Immediately thereafter, he offered me a replacement or a money refund. I quite like the look and performance of the Vie-Long horsehair brushes, so I was not interested in a refund. Instead, I chose the Vie-Long no 04613, as I did not dare to repeat my experience with shedding, although it is probably a one off.
Now I am breaking in my new brush and already it is performing superbly and with very little to none smell.
Overall, a successful conclusion, and many thanks to Juan for excellent customer handling.
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