07-13-2016, 02:14 PM
#1
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I ordered a Simpson PL14 brush from the website and havent gotten any email confirmation of the order    I sent an email to vulfix without any answer.  Was hoping for reassurance or an official reply as they are a sponsor


Thanks!

Nik

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 07-13-2016, 02:31 PM
#2
  • gp569900
  • Senior Member
  • Franklin, TN USA
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Nik,

When did you order the brush?  I have ordered a few brushes directly from Simpson.  They have always had awesome customer service.  

Michael

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 07-13-2016, 02:49 PM
#3
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The only thing I usually get is a PayPal confirmation. I suppose if you didn't use PayPal you could always look at the credit card used online and confirm the charge went through. Mark never distributes tracking numbers. Sit tight for a week to 10 days and you'll have it. I have always been quite impressed with Marks customer service. You have nothing to fear.


Sent from my iPhone using Tapatalk

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 07-13-2016, 03:05 PM
#4
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Thanks I used their credit card processing service but no email order confirmation which i am used to receiving


Transaction Confirmation
Please retain for your records

[Image: spacer.gif]


Thank you 
Your transaction has been processed by WorldPay, on behalf of Progress Shaving Brush (Vulfix) Limited. 
Transaction details: 
Transaction for the value of: GBP 346.75
Description: Your order to: Simpson Shaving Brushes
From: Progress Shaving Brush (Vulfix) Limited
Merchant's cart ID: 00396819
Authorisation Date/Time: 11/Jul/2016 12:29:08
WorldPay's transaction ID: 5068707345
This is not a tax receipt.


Enquiries 
This confirmation only indicates that your transaction has been processed successfully. It does not indicate that your order has been accepted. It is the responsibility of Progress Shaving Brush (Vulfix) Limited to confirm that your order has been accepted, and to deliver any goods or services you have ordered.

If you have any questions about your order, please email Progress Shaving Brush (Vulfix) Limited at: sales@vulfixoldoriginal.com, with the transaction details listed above.

Thank you for shopping with Progress Shaving Brush (Vulfix) Limited.
 
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[Image: vbv.gif]

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 07-13-2016, 04:25 PM
#5
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Yes, this is all I have received in the past as well. I can't recall any further communication. As I said earlier just give it a week to 10 days and you're brush will have arrived.
However, if you're still concerned drop Mark a quick email, he'll answer as soon as he's back in the office I'd imagine.


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 07-13-2016, 04:54 PM
#6
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Thanks!

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 07-13-2016, 05:05 PM
#7
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You have nothing to worry about.  Simson does not send out an email confirming the order or advising you that it's been shipped.  Perhaps they should consider doing that, as it has become the norm from most vendors and customers now expect it.  However, you will receive your order in 9 to 10 days.  My last Simpson brush arrived in 7 days, but for me 9 days is the norm.  Simpson customer service is excellent.

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 07-13-2016, 06:49 PM
#8
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I've never gotten it in the past, a tracking number, but it would be nice, or even a confirmation that it has shipped. 9-10 days is the norm from my experience, and the same e-mail. Very consistent delivery times and I think I've done 4-5 orders from Simpson/Vulfix.

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 07-14-2016, 01:28 PM
#9
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Just contact mark he usually replies very fast. But as already stated there is usually no confirmation email or tracking

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 07-15-2016, 04:46 PM
#10
  • e-dub
  • Senior Member
  • right brain: bna. left brain: dtw.
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i always have to ask, but i've always gotten a tracking number from mark.

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 07-15-2016, 04:55 PM
#11
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I've gotten tracking numbes when I've asked.

I didn't ask last time and it arrived safely within two weeks.

Someone had to sign for it though.

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 07-15-2016, 05:33 PM
#12
  • garyg
  • Active Member
  • Great Lakes
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Well, I ordered one once several years ago - and as I recall it just showed up, fairly promptly.  Two weeks ago I directly ordered another, Mark indicated at the time it would take 7 to 14 days to assemble, and that he would let me know when shipped.   So we'll see ..

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 07-18-2016, 07:09 AM
#13
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I would double check. Last year a older a few chubby 2's. After a few weeks I didnt get one of them. Sent mark and email and he apologized for the mishap.

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 07-18-2016, 07:40 AM
#14
  • garyg
  • Active Member
  • Great Lakes
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Well, arrived in 16 calendar days to Michigan, no notice, signature, or tracking number .. it just showed up.

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 07-24-2016, 06:48 AM
#15
  • ben74
  • Senior Member
  • Perth, Australia
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Lets see some pics!

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 08-09-2016, 06:02 AM
#16
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will post soon, it's a nice brush, just arrived.   quite a bit stiffer and denser than my Kent brush  perfect for hard soaps

I ordered on 7/11 and it arrived on 8/8.  But was made to order.

Nik

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 08-09-2016, 10:08 AM
#17
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We need pictures of that Polo 14!

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 08-09-2016, 03:56 PM
#18
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I agree. Pics of that PL14! That size doesn't come up too often in the forums!

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 08-09-2016, 06:11 PM
#19
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[img]webkit-fake-url://aac83681-394d-44f7-8e81-20a09cc43a74/imagejpeg[/img]

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 08-09-2016, 06:14 PM
#20
  • ben74
  • Senior Member
  • Perth, Australia
User Info
Can't see the image Nik...

I owned a PL14, but regretfully sold it.

As stated above it not a brush commonly seen, so here are my pics:

[Image: 7yCavwv.png]

[Image: 6oqIX7f.png]

[Image: mo5z99K.png]

The knot was 32x56mm.

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