08-13-2016, 11:17 AM
#1
User Info
I freaked out when it happened. I checked it out and found that the blade would no longer click into place. Money is tight right now. I figured I was screwed b/c I can't afford to buy a new one.

I contacted OneBlade and they sent me a free shipping label. I returned the razor, but without much hope.

To my surprise, they emailed me a few days later stating that the problem was actually due to a manufacturing flaw in their early razors and that they would be sending me a new one at no cost!

It arrived yesterday and I am a very happy guy.

Originally, I had been leery about buying a OneBlade but bought one anyway. It's still the smoothest razor I have ever used - and will continue to be unless I drop it again.

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 08-13-2016, 11:23 AM
#2
  • eengler
  • Administrator
  • South Dakota, USA
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Nice Bob! Glad they took care of you like that.

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 08-13-2016, 01:51 PM
#3
  • evnpar
  • Emeritus
  • Portland, Oregon
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What terrific service. I'm happy it worked out for you.

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 08-13-2016, 02:10 PM
#4
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This is really nice of them, but a big concern for non-conus guys like me. It's such a hassle for us to have to return items, after the hoops we have to go through just to have them sent here (forwarders)  anyway there is no other way when this happens. Scary but what can you do.

Anyway congrats man, good thing it worked out.

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 09-08-2016, 11:14 AM
#5
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Interesting that you have had such a great experience, but others are having a difficult time getting responses regarding the defective blade gap.

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 09-08-2016, 11:19 AM
#6
  • gp569900
  • Senior Member
  • Franklin, TN USA
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Thank you for sharing your positive experience.  I know that vendors always hear about bad experiences, but rarely hear about when they get it right.  This bolsters my affinity for the One Blade.  Thanks.

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 09-08-2016, 11:52 AM
#7
  • RSP1
  • Active Member
  • Western NY
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(09-08-2016, 11:14 AM)Nuki Man Wrote: Interesting that you have had such a great experience, but others are having a difficult time getting responses regarding the defective blade gap.


I'm glad they're making an attempt at least part of the time.


Sent from my iPhone using Tapatalk

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 09-08-2016, 09:35 PM
#8
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Wow! That's amazing. Especially when hearing how others have been treating their customers (mongoose *ahem*) so it's good to put themselves apart. Awesome!

Sent from my Nexus 6 using Tapatalk

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 09-10-2016, 11:16 AM
#9
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Yes, quite the contrast to the horrible Mongoose customer service.

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 09-11-2016, 04:59 PM
#10
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well done.  still using it with big brushes i'll bet

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 09-20-2016, 05:41 AM
#11
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ive had great service too.  I had difficulty inserting and removing the blade, and it would occasionally give a rough shave.  They sent me  a new one which is perfect, and i spoke to someone at oneblade who called me with a report of the issue.   Great service


Nik

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