11-02-2016, 03:50 PM
#1
  • nikos.a
  • Senior Member
  • Athens, Greece
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I really appreciate it when I receive orders I made and see a personal note from the vendor/ artisan. It's a really nice personal touch that increases customer's loyalty and makes the day of a person, even a handwritten 'thank you'. It feels like this person appreciates your business and respect you as a customer. It's always a nice surprise to see them when I open the package. Not all the vendors/artisans do that, but with those that do it, it seems that I have a personal connection, I'm kinda more loyal to them. I also can't throw away these notes and keep them along with the others I've received.


How do you feel about these notes?

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 11-02-2016, 04:15 PM
#2
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It does feel nice to have these notes in the package, makes you feel special and appreciate. While I appreciate the effort taken by the vendor it's not really something I look for, as long as the items were packaged correctly and shipped in a timely manner then I'm happy with my order. These small touches will encourage me to be loyal to a vendor as long as the service is great.

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 11-02-2016, 04:20 PM
#3
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Most of the times those notes don't have an effect on me. But one time I was really impressed: I was not satisfied with a coticule I purchased from a local vendor and was instructed to return directly to Belgium. With the stone went a note detailing why I believe the stone wasn't suitable for honing a razor. With the new stone in return I received my note with annotations and signed by Maurice answering my observations, and on a quite skillful manner for the uncomfortable position he was in.

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 11-02-2016, 04:33 PM
#4
  • evnpar
  • Emeritus
  • Portland, Oregon
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I enjoy a brief handwritten note, especially from a vendor I've used several times and I can tell that it's somewhat personalized. I still like to send thank you notes or birthday or holiday cards, rather than an electronic message, so perhaps it shows my age, and it might be why I enjoy these little notes from vendors or artisans. I also like to have a little communication with some of my favorite vendors, such as Michelle from Mystic Waters, or Paolo from Sapone Di Paolo, as it just adds to the enjoyment of shaving.

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 11-02-2016, 09:58 PM
#5
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I think things like that humanize the Internet machine and remind you there are real live people there making it happen. They pulled your order themselves and added a note to thank you. Totally unnecessary, but 1,000,000% appreciated. Things like that make ALL the difference for me regarding who I would like to do business with. The seemingly 'little things' like that speak volumes about the effort they put in.

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 11-03-2016, 12:31 PM
#6
  • blzrfn
  • Butterscotch Bandit
  • Vancouver USA
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Just a simple thank you is all that is required to let me know that I am appreciated.  It doesn't take much time to do, but it does add a touch of class in a more and more thankless society.

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 11-03-2016, 01:05 PM
#7
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(11-02-2016, 09:58 PM)vigilantesd Wrote: I think things like that humanize the Internet machine and remind you there are real live people there making it happen. They pulled your order themselves and added a note to thank you. Totally unnecessary, but 1,000,000% appreciated. Things like that make ALL the difference for me regarding who I would like to do business with. The seemingly 'little things' like that speak volumes about the effort they put in.


Precisely why I do it. I detest the dehumanization that the 'net fosters. WE'RE ALL PEOPLE! And not merely text on a screen. As horrible as I am with remembering names I try my hardest to remember the folks who trust their faces to me.

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 11-03-2016, 03:11 PM
#8
  • Giorgio
  • Senior Member
  • Pennsylvania, US
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I do appreciate hand written notes with my orders. In a retail consumer world where in most scenarios you are just another number/order/customer, getting a little individualized attention makes me feel like my business and support are appreciated. Just that little extra jesture means something to me and definitely increases my perception of the business or individual I purchased from

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 11-03-2016, 05:31 PM
#9
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It isn't necessary, but it sure adds an element of warmth and humanity to the transaction. Shy

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 11-03-2016, 05:57 PM
#10
  • ddk13
  • Senior Member
  • USA
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I like the occasional handwritten note, but nothing beats a good light up pen!   Wink

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 11-08-2016, 02:29 PM
#11
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(11-02-2016, 03:50 PM)nikos.a Wrote:
I really appreciate it when I receive orders I made and see a personal note from the vendor/ artisan. It's a really nice personal touch that increases customer's loyalty and makes the day of a person, even a handwritten 'thank you'. It feels like this person appreciates your business and respect you as a customer. It's always a nice surprise to see them when I open the package. Not all the vendors/artisans do that, but with those that do it, it seems that I have a personal connection, I'm kinda more loyal to them. I also can't throw away these notes and keep them along with the others I've received.


How do you feel about these notes?


Same here, Nick. I appreciate them and can't throw them away either.

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 11-08-2016, 02:49 PM
#12
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I always enjoy a nice hand written sentiment Smile. A friend of mine is a huge public speaker to different corporations on the importance of distinction in business . He also talks about how the personal touch and human aspect has almost disappeared in corporations. My hat's off to the vendors.

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 11-08-2016, 03:48 PM
#13
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It shows that the person appreciate your business and it's a sign of class & attention to important details such as the customer IMHO

I will rather deal with folks that add that personal touch, than those who don't.

Especially when it's shaving related items, but also just in general.

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 11-11-2016, 05:21 AM
#14
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Agreed I enjoy seeing the personal touch and for those that put that sort of time into something it shows they are thoughtful and classy.

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 11-11-2016, 08:00 PM
#15
  • ben74
  • Senior Member
  • Perth, Australia
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I treasure the personal notes I often receive, it always makes the purchase a special one.

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 11-17-2016, 02:34 AM
#16
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(11-02-2016, 03:50 PM)nikos.a Wrote:
I really appreciate it when I receive orders I made and see a personal note from the vendor/ artisan. It's a really nice personal touch that increases customer's loyalty and makes the day of a person, even a handwritten 'thank you'. It feels like this person appreciates your business and respect you as a customer. It's always a nice surprise to see them when I open the package. Not all the vendors/artisans do that, but with those that do it, it seems that I have a personal connection, I'm kinda more loyal to them. I also can't throw away these notes and keep them along with the others I've received.


How do you feel about these notes?

I agree...this is a nice gesture. It make me appreciate even more that there is a person behind the business.

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