03-31-2018, 09:20 AM
#1
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I can't believe this. The first one lasted a week, this one a month... A47
[Image: jBZJusQ.jpg]
Yes, it is a SAPONIFICIO VARESINO
[Image: 9FL6VKq.jpg]
I never use anything warmer than tap water...My brush sits in an angled brush holder to dry.
[Image: LZ2Fcsz.jpg]
My other eleven brushes are all fine.

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 03-31-2018, 10:09 AM
#2
  • Johnny
  • Super Moderator
  • Wausau, Wisconsin, USA
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They just did not use enough glue.  Get some marine epoxy and re-glue the knot.  It will be fine.

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 03-31-2018, 10:17 AM
#3
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(03-31-2018, 10:09 AM)Johnny Wrote: They just did not use enough glue.  Get some marine epoxy and re-glue the knot.  It will be fine.

I know, I could do that.....But it was their fault, not mine. If I repair it and the hair falls out in the future, they could say my fault, for the re-glue.
I want my $$$$back. If I don't get it....then I'll have to re-glue.

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 03-31-2018, 10:31 AM
#4
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As long as the knot is intact it's not a serious problem.  This happens sometimes with even the best brushes.   A small amount of 2-part epoxy will secure the knot.

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 03-31-2018, 11:44 AM
#5
  • jar
  • Active Member
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(03-31-2018, 10:17 AM)zipper Wrote:
(03-31-2018, 10:09 AM)Johnny Wrote: They just did not use enough glue.  Get some marine epoxy and re-glue the knot.  It will be fine.

I know, I could do that.....But it was their fault, not mine. If I repair it and the hair falls out in the future, they could say my fault, for the re-glue.
I want my $$$$back. If I don't get it....then I'll have to re-glue.

There was stone in my shoe.  I didn't put it there, it was not my fault. The maker left too much room allowing the stone to get in.  I want my $$$$$$$$$$$ back.

Or maybe I could just shake the stone out of the shoe.

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 03-31-2018, 12:36 PM
#6
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(03-31-2018, 11:44 AM)jar Wrote:
(03-31-2018, 10:17 AM)zipper Wrote:
(03-31-2018, 10:09 AM)Johnny Wrote: They just did not use enough glue.  Get some marine epoxy and re-glue the knot.  It will be fine.

I know, I could do that.....But it was their fault, not mine. If I repair it and the hair falls out in the future, they could say my fault, for the re-glue.
I want my $$$$back. If I don't get it....then I'll have to re-glue.

There was stone in my shoe.  I didn't put it there, it was not my fault. The maker left too much room allowing the stone to get in.  I want my $$$$$$$$$$$ back.

Or maybe I could just shake the stone out of the shoe.

There was a stone in my NEW shoes, because the shoemaker left a BIG hole in the sole. I didn't make the hole in the bottom, it's not my fault. I could shake the stone out, every time one gets in......
for the life of the shoes.    Not very smart of me.

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 03-31-2018, 12:44 PM
#7
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(03-31-2018, 11:44 AM)jar Wrote: There was stone in my shoe.  I didn't put it there, it was not my fault. The maker left too much room allowing the stone to get in.  I want my $$$$$$$$$$$ back.

Or maybe I could just shake the stone out of the shoe.

To me, the OP's situation is more like this: I bought a shiny new car for $xx,xxx. A month later one of the wheels falls off. The maker left too much room between the wheel and the axle.

Don't know about you, but I would want my $$$$$$$ back so I can buy a car that doesn't fall apart in a month -- preferably one from a different maker. And yes, a shaving brush is not a car, but wouldn't the maker want to know that its knots are falling out after a handful of uses, so it can address the problem?

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 03-31-2018, 12:53 PM
#8
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I would definitely get in touch with SV. I tend to prefer to give the maker the opportunity to make things right, but that is not always the case. I too would be disappointed.

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 03-31-2018, 01:26 PM
#9
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I'm attempting to contact the seller. The first one the seller took care of in under 5minutes, I do mean 5 minutes. It was the fastest service I have ever had. I think the Holiday has closed them until Monday.
I called as soon as I could, after it happened. I feel that they will take care of this. First time they offered me a complete refund but I love the brush so I opted for a replacement, but not again.
Old saying....Three strikes you're out! Two is enough for me... Rolleyes

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 03-31-2018, 01:30 PM
#10
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If you glue the knot back in you won't have to shake the stones out of your shoes any longer. 

I use a pencil eraser sized dollop of RTV Silicone.  No issues.  Maybe you can think of it as an opportunity, teach a man to fish and all that...

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 03-31-2018, 01:36 PM
#11
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(03-31-2018, 01:30 PM)old school Wrote: If you glue the knot back in you won't have to shake the stones out of your shoes any longer. 

I use a pencil eraser sized dollop of RTV Silicone.  No issues.  Maybe you can think of it as an opportunity, teach a man to fish and all that...

To knot....Or not to knot.
That is the question.
I hate fishing, seasick and all. But I do Scuba dive.

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 03-31-2018, 01:45 PM
#12
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Can happens. I check all my Brushes, testing and including activation step.
The “activation” is a fundamental passage for the correct birth of a brush and for its future life.

also the study of the correct amount of resin to use and its type is fundamental.

Saponificio Varesino is it's a great brand, contact them with confidence, as you've probably already done

Have a nice Easter!


Inviato dal mio iPhone utilizzando Tapatalk

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 03-31-2018, 04:54 PM
#13
  • Snuff
  • Senior Member
  • Belgium
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They offered me also a replacement or money back without question.

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 03-31-2018, 07:15 PM
#14
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I would wonder if the hair knot is something so very special that I could easily live with re-gluing the knot. And, if not(pun intended) I would definitely want my money back and I would never, ever, ever want another one of those brushes ever again---never again!!! But that's me and I am kind of shaving practical. Tools are tools and the feel of tools is individual to the user. Fix or return depends on the quality of the experience in using said tool! Crappy is crappy in my book!!!

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 03-31-2018, 08:04 PM
#15
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(03-31-2018, 04:54 PM)Snuff Wrote: They offered me also a replacement or money back without question.
That's good to hear. Now at least you know you have the option to send it back if you're not inclined to DIY.

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 03-31-2018, 09:33 PM
#16
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I'm sure the seller will take care of you. While you could reglue it, I can understand your concern for this happening, especially after a second time, and even moreso, your frustration. Hope you get a quick and speedy resolution to your problem, and it is handled to your satisfaction!

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 03-31-2018, 11:44 PM
#17
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(03-31-2018, 04:54 PM)Snuff Wrote: They offered me also a replacement or money back without question.

I had some SV 70th Anniversary AS the jelled up and had never been used, I contacted them with some pics and they replaced without issue and did not want the other back, seems like a good company.

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 04-01-2018, 02:41 AM
#18
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I was in a similar situation some months back with a Thater
they asked me to ship it to them and they would fix it.
I used one of those 1+1 epoxy products instead and the things has 
stayed glued till now....I use that brush often,
only problem is i have noticed occasional shedding, one hair 
at a time.

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 04-01-2018, 02:43 AM
#19
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(03-31-2018, 11:44 PM)Panther308 Wrote:
(03-31-2018, 04:54 PM)Snuff Wrote: They offered me also a replacement or money back without question.

I had some SV 70th Anniversary AS the jelled up and had never been used, I contacted them with some pics and they replaced without issue and did not want the other back, seems like a good company.

I have the SV 70th AS coming in the next few days too. Hope that's OK..... Sad

Bad things happen to the best people. That's me.... Tongue

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 04-02-2018, 06:19 AM
#20
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(04-01-2018, 02:43 AM)zipper Wrote: the best people. That's me.... Tongue

Not so sure about that! Tongue

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