01-18-2019, 03:30 PM
#1
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Gentlemen, it is a shame that it has come to this, but I feel it necessary to warn all members of the community about doing business with Dan at Australian Private Reserve. I will preface this by stating none of this is meant as a personal attack. This is simply a detailed account of a negative experience so that others can avoid a similar fate.

Last summer, I discovered APR soaps and splashes and was immediately excited by what I had found. I spent several weeks buying backups of his seasonal releases. I joined the Paste & Cut shaving forum, where Dan does most of his posting so that I could stay up to date on releases and so forth.

At around the third week of September, Dan released a Super Limited Edition P&C only soap, splash and EDP set. This was likely the most expensive shaving set ever released, at $570AUD, which roughly translates to $410 USD, plus a good chunk of money for shipping to the USA. Sets were supposed to ship within 28 days from 9/20/2018. I bought one set. When it was made known that another buyer canceled, I ordered a second. He insisted on Paypal Friends & Family as method of payment. I then began to patiently wait.

Several weeks later, I noticed one of the sets pop up in a SOTD photo of an Australian member at P&C. I messaged him on 10/30 asking whether he had tracking and he replied that he did not. He then stated that the sets would be sent out over the next week.

On 11/18, nearly three weeks after the last communication and two months after my initial payment, I received a tracking number. On 11/28, tracking indicated that the parcel was returned to the local post office and was being held for pickup. Apparently the package was sent back due to the alcohol content. A week later, tracking updated as in transit once again. On 12/22, tracking updated as being returned to the same local post office in Australia as before.

I messaged Dan and reiterated (now several times) that I wish he had mentioned about the possibility of prolonged transit, a problem he was clearly aware of, and I was not. Three months after my purchase, I demanded an immediate refund. My message was responded to with the following “out of office” message: “I am currently interstate for Christmas, and AP Reserve is closed until 14th January 2019. Any requests will be dealt with at that time. Two subsequent messages to him went unanswered. All the while, he was posting SOTD photos and interacting with other members in threads at P&C.

On 1/13, Dan initiated a partial refund for one of the sets and no refund for the other without any explanation. A message to him on this went ignored. A subsequent pair of messages, with P&C Admin and Moderator cc'd also went ignored. I am sitting here, over $600AUD out of pocket with no explanation and no sign of a resolution.

It was never my intention to place this matter in the public sphere, but I feel that I need to warn other members of what could happen to them if they have any dealings with Dan at APR. I spent an amount of money equal to a down payment on a car on his products in the space of several weeks. I posted several laudatory threads regarding his products. One would think even a basic level of customer service would come along with that, but it would appear not.

Over the last several months, I was made aware of other members of other forums who had dealings with Dan and who were sorely disappointed by the outcomes. One of those members spoke out publicly at ATG. Dan attacked that member in his thread and the thread was removed by the moderators.

So I urge you, if you decide to purchase APR products direct from Dan, DO NOT pay using PayPal Friends and Family. If you do and there is a problem, you might not get your money back.

199 1,197
 01-18-2019, 03:46 PM
#2
  • Agravic
  • Emeritus
  • Pennsylvania, USA
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Wow..

111 18,914
 01-18-2019, 04:26 PM
#3
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Thanks for making us all aware Chris.. I will no longer support this brand as this to me is unacceptable. RIP APR

68 379
 01-18-2019, 04:54 PM
#4
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He's telling people including admins on Facebook that he refunded your money.

0 24
 01-18-2019, 04:54 PM
#5
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This is a complete misrepresentation of the facts, all funds have been refunded with the last portion of the refund $570 being made over a week ago.

I made it quite clear at that time I would not and will not have anything more to do with the individual concerned, and would certainly not be sending him any more of my products due to his behaviour. It was made quite clear that I was shutdown from 15th December to 15th January, that I would be away from my business and that I was not in a position to over service requests.

These are the facts, and this is the last comment I will make on what is frankly a complete load of rubbish.

0 49
 01-18-2019, 04:58 PM
#6
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I highly recommend you check you PayPal ledger, Dan. One refund for $570AUD sent on 1/13 for the Santal. Nothing before and nothing after. Nothing has been misrepresented. Happy to post a screenshot of my Paypal account transactions with you if you do not believe me.

199 1,197
 01-18-2019, 05:04 PM
#7
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This is a troubling scenario.  If a full refund was made, APR has proof of that and can put this controversy to rest.

This illustrates the perils of using PayPal F&F payments.

Chris, please keep us posted.  I hope it's resolved.

54 8,765
 01-18-2019, 05:20 PM
#8
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(01-18-2019, 04:54 PM)todras Wrote: This is a complete misrepresentation of the facts, all funds have been refunded with the last portion of the refund $570 being made over a week ago.

I made it quite clear at that time I would not and will not have anything more to do with the individual concerned, and would certainly not be sending him any more of my products due to his behaviour. It was made quite clear that I was shutdown from 15th December to 15th January, that I would be away from my business and that I was not in a position to over service requests.

These are the facts, and this is the last comment I will make on what is frankly a complete load of rubbish.

To what behavior are you referring? All I have done is ask for a refund and get strung along for weeks with complete and utter inaction on your end. With all due respect, any time someone voices a concern about you in public, you attack them and accuse them of being dishonest. It's not going to work this time. I have my PayPal ledger and screenshots of every message between us, including a handful of which you displayed a bit of "dishonesty" yourself. You have ignored my messages for the last week, including those where Joel and Mark were CC'd. Ridiculous.

199 1,197
 01-18-2019, 05:30 PM
#9
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What a shame. Was actually interested in trying their products. Unless they can prove they made things right with you I won't bother. No place in this hobby for that. Hope it all get worked out!

154 3,777
 01-18-2019, 05:42 PM
#10
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This is my entire transaction history with Dan. You will note a pair of superfluous refunds December 4, stemming from refunds for EDP purchases on Nov. 18 and 20. You will see a refund on Jan 13. (LESS than a week ago, despite what Dan states above), which is a partial refund ($20.00 short) for the Oct. 1 purchase, ONE of the santal sets. The transactions from Sept. 20 in the amounts of $570.00 and $70.01 (shipping) have not been refunded. 


[Image: NaAeEF8.jpg]

199 1,197
 01-18-2019, 05:44 PM
#11
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 01-18-2019, 05:58 PM
#12
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Interesting. I have just been informed by friends that Dan is making statements on Facebook indicating that I was refunded "weeks ago." The screenshots, fortunately, don't lie...

199 1,197
 01-18-2019, 06:15 PM
#13
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He sent proof that he refunded the money

0 24
 01-18-2019, 06:20 PM
#14
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(01-18-2019, 06:15 PM)GMG Wrote: He sent proof that he refunded the money

No he didn't. I bought TWO santal sets, one on 9/20 $570.00 + 70.01 shipping and one on 10/01. As noted above in my screenshots, the 10/01 was PARTIALLY refunded, the 9/20 transactions were never refunded. I am looking at his screenshot on Facebook and all he is showing you is the refund on Jan 13 (US time)/ Jan 14 (AUS time) for PART of the 10/01 purchase.

199 1,197
 01-18-2019, 06:21 PM
#15
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And I will repeat, the purchases and refunds from late November, early December were unrelated EDP purchases....

199 1,197
 01-18-2019, 06:23 PM
#16
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 01-18-2019, 06:28 PM
#17
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(01-18-2019, 06:21 PM)nervosa1901 Wrote: And I will repeat, the purchases and refunds from late November, early December were unrelated EDP purchases....


January 14, 2019. [Image: f448efe16ea26a21b458459f3d993169.jpg]

0 24
 01-18-2019, 06:30 PM
#18
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Yes, thank you for posting this. 11/19 and 11/21 refunded on 12/5 were unrelated EDP purchases that occurred AFTER the Santal purchase. Again, the 9/20 and 10/1 purchases are the purchases in question. 1/14 refund was a partial refund for 10/01. No refund at any point for 9/20. Dan is blatantly lying. Just look at my Paypal screenshots above.

199 1,197
 01-18-2019, 06:34 PM
#19
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 01-18-2019, 06:35 PM
#20
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