Problems with Grooming Dept?

Was wondering if anyone else was having an issue with Grooming Dept. I placed an order a couple months ago and two weeks went by and I hadn't received tracking info so I sent him an email. He responded back a couple days later and said he forgot to send me my items. I told him that's fine and to just refund my money. I placed an order 8 days ago thinking it must have been a fluke regarding my previous order. 5 days in I hadn't received tracking so I sent him a polite email letting him know I was going to be out of town for a week and I really didn't want my two jars of preshave to sit out in the hot sun while I was gone. Here we are three days later and I still haven't heard from him let alone received tracking info.

I have over 30 of Mo's soaps in addition to his pre-shave and after shave serum, and have had nothing but excellent service from him over the past couple of years.

I also placed an order from him eight days ago, and haven't heard back. In my experience, however, Mo always makes things right. I'll remain patient.

I placed an order for the preshave as well but I would not worry. I have never had an issue with anything I have ever ordered. Sometimes it takes a bit to get your order but it will come. If you can’t wait, he will issue you a refund. He is one of the most accommodating artisans in the industry.


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Just heard from Mo, all PreShave orders will ship Monday. He has been sick for a few days.


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Just got my shipping notice for the pre shave...

I also got a shipping notice tonight. I wasn't worried. He always comes through.

(07-27-2019, 10:20 AM)gmhjr06 Wrote: Just heard from Mo, all PreShave orders will ship Monday.  He has been sick for a few days.


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A little faith and all is well.

(07-29-2019, 04:52 AM)Tester28 Wrote:

(07-27-2019, 10:20 AM)gmhjr06 Wrote: Just heard from Mo, all PreShave orders will ship Monday.  He has been sick for a few days.


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A little faith and all is well.

Yep, Mo has never failed me! I have been riding with him from the beginning and own a ton of his stuff. His customer service is awesome and he always makes things right.


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Yep, from my experience also, he will come through maybe not exactly when he said or is supposed to. 
  I wouldn't want product sitting out in the mailbox in the hot Summer sun either

(07-26-2019, 07:42 AM)ddk13 Wrote: Was wondering if anyone else was having an issue with Grooming Dept. I placed an order a couple months ago and two weeks went by and I hadn't received tracking info so I sent him an email. He responded back a couple days later and said he forgot to send me my items. I told him that's fine and to just refund my money. I placed an order 8 days ago thinking it must have been a fluke regarding my previous order. 5 days in I hadn't received tracking so I sent him a polite email letting him know I was going to be out of town for a week and I really didn't want my two jars of preshave to sit out in the hot sun while I was gone. Here we are three days later and I still haven't heard from him let alone received tracking info.

I recommend patience.  I have received everything that I have purchased, and all products have been worth it