07-26-2019, 07:42 AM
#1
  • ddk13
  • Senior Member
  • USA
User Info
Was wondering if anyone else was having an issue with Grooming Dept. I placed an order a couple months ago and two weeks went by and I hadn't received tracking info so I sent him an email. He responded back a couple days later and said he forgot to send me my items. I told him that's fine and to just refund my money. I placed an order 8 days ago thinking it must have been a fluke regarding my previous order. 5 days in I hadn't received tracking so I sent him a polite email letting him know I was going to be out of town for a week and I really didn't want my two jars of preshave to sit out in the hot sun while I was gone. Here we are three days later and I still haven't heard from him let alone received tracking info.

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 07-26-2019, 08:47 AM
#2
  • evnpar
  • Emeritus
  • Portland, Oregon
User Info
I have over 30 of Mo's soaps in addition to his pre-shave and after shave serum, and have had nothing but excellent service from him over the past couple of years.

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 07-26-2019, 10:27 AM
#3
  • pbrmhl
  • Senior Member
  • Seattle
User Info
I also placed an order from him eight days ago, and haven't heard back. In my experience, however, Mo always makes things right. I'll remain patient.

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 07-26-2019, 04:50 PM
#4
User Info
I placed an order for the preshave as well but I would not worry. I have never had an issue with anything I have ever ordered. Sometimes it takes a bit to get your order but it will come. If you can’t wait, he will issue you a refund. He is one of the most accommodating artisans in the industry.


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 07-27-2019, 10:20 AM
#5
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Just heard from Mo, all PreShave orders will ship Monday. He has been sick for a few days.


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 07-28-2019, 06:06 PM
#6
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Just got my shipping notice for the pre shave...

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 07-28-2019, 08:40 PM
#7
  • pbrmhl
  • Senior Member
  • Seattle
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I also got a shipping notice tonight. I wasn't worried. He always comes through.

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 07-29-2019, 04:52 AM
#8
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(07-27-2019, 10:20 AM)gmhjr06 Wrote: Just heard from Mo, all PreShave orders will ship Monday.  He has been sick for a few days.


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A little faith and all is well.

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 07-29-2019, 05:52 AM
#9
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(07-29-2019, 04:52 AM)Tester28 Wrote:
(07-27-2019, 10:20 AM)gmhjr06 Wrote: Just heard from Mo, all PreShave orders will ship Monday.  He has been sick for a few days.


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A little faith and all is well.


Yep, Mo has never failed me! I have been riding with him from the beginning and own a ton of his stuff. His customer service is awesome and he always makes things right.


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 08-14-2019, 04:29 AM
#10
  • Keto
  • Junior Member
User Info
Yep, from my experience also, he will come through maybe not exactly when he said or is supposed to. 
  I wouldn't want product sitting out in the mailbox in the hot Summer sun either

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 08-20-2019, 01:06 PM
#11
  • Irv
  • Junior Member
User Info
(07-26-2019, 07:42 AM)ddk13 Wrote: Was wondering if anyone else was having an issue with Grooming Dept. I placed an order a couple months ago and two weeks went by and I hadn't received tracking info so I sent him an email. He responded back a couple days later and said he forgot to send me my items. I told him that's fine and to just refund my money. I placed an order 8 days ago thinking it must have been a fluke regarding my previous order. 5 days in I hadn't received tracking so I sent him a polite email letting him know I was going to be out of town for a week and I really didn't want my two jars of preshave to sit out in the hot sun while I was gone. Here we are three days later and I still haven't heard from him let alone received tracking info.
I recommend patience.  I have received everything that I have purchased, and all products have been worth it

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