12-30-2019, 01:32 PM
#1
  • Boonie21
  • Soapy Science Soaps
  • Denver, Colorado
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Anyone else having a similar issue?

Went to use it today as I do almost every day and a chunk of the bristles all fell out at once.

Should there be a warranty through Thater? 

I’m original owner and purchased at BullGoose the week after they originally launched this model. 

[Image: 6r08QwZ.jpg]

[Image: EEKnMaD.jpg]
Thanks all!

Jason

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 12-30-2019, 06:09 PM
#2
  • Boonie21
  • Soapy Science Soaps
  • Denver, Colorado
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Does anyone know if Thater will warranty this?

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 12-31-2019, 09:05 AM
#3
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Good luck. There is a lengthy thread on another forum showing this same issue. I believe the owner of that brush was eventually taken care of but not without headache.

This issue right here is why I did not buy another Thater boar brush when Bullgoose put them on clearance last week.

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 12-31-2019, 10:42 AM
#4
  • Boonie21
  • Soapy Science Soaps
  • Denver, Colorado
User Info
(12-31-2019, 09:05 AM)FloridaCreekIndian Wrote: Good luck. There is a lengthy thread on another forum showing this same issue. I believe the owner of that brush was eventually taken care of but not without headache.

This issue right here is why I did not buy another Thater boar brush when Bullgoose put them on clearance last week.


Thanks! Phil is a standup guy and runs a great business - I have to imagine that this has raised serious quality control issues for any vendor/ business currently stocking the Thater Boar products.

Not sure that I realized that Thater has such poor customer service prior to this happening. It’s literally like the boar not is breaking at the glue/ epoxy in massive chunks - really strange.

I guess I’ll just chalk this up to a solid 18-24 months of use and move on. Now I need to find a solid and scrubby boar to replace it.

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 12-31-2019, 10:44 AM
#5
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(12-31-2019, 10:42 AM)Boonie21 Wrote:
(12-31-2019, 09:05 AM)FloridaCreekIndian Wrote: Good luck. There is a lengthy thread on another forum showing this same issue. I believe the owner of that brush was eventually taken care of but not without headache.

This issue right here is why I did not buy another Thater boar brush when Bullgoose put them on clearance last week.


Thanks!  Phil is a standup guy and runs a great business - I have to imagine that this has raised serious quality control issues for any vendor/ business currently stocking the Thater Boar products.

Not sure that I realized that Thater has such poor customer service prior to this happening.   It’s literally like the boar not is breaking at the glue/ epoxy in massive chunks - really strange.  

I guess I’ll just chalk this up to a solid 18-24 months of use and move on.   Now I need to find a solid and scrubby boar to replace it.
Keep the handle and get a great knot for it. I suggest a knot from Scott at DG.

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 12-31-2019, 11:08 AM
#6
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Please let us know what the outcome is with replacing or repairing the brush

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 12-31-2019, 11:37 AM
#7
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That’s a shame. I would buy one of the Thäter badger knots as a replacement. I believe they sell them now at Bullgoose.


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 12-31-2019, 12:00 PM
#8
  • Boonie21
  • Soapy Science Soaps
  • Denver, Colorado
User Info
(12-31-2019, 11:37 AM)Watson15 Wrote: That’s a shame. I would buy one of the Thäter badger knots as a replacement. I believe they sell them now at Bullgoose.


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Which size would you recommend I get? The 26mm or the 28mm that Phil has available?

The Boar knot says it was a 27mm in the description.

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 12-31-2019, 12:49 PM
#9
  • bullgoose
  • The Enabler
  • Redondo Beach, California, U.S.A
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(12-31-2019, 12:00 PM)Boonie21 Wrote:
(12-31-2019, 11:37 AM)Watson15 Wrote: That’s a shame. I would buy one of the Thäter badger knots as a replacement. I believe they sell them now at Bullgoose.


Sent from my iPhone using Tapatalk

Which size would you recommend I get? The 26mm or the 28mm that Phil has available?

The Boar knot says it was a 27mm in the description.

It’s a 26mm knot that measures 27mm where the handle meets the knot.

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 12-31-2019, 04:21 PM
#10
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(12-31-2019, 12:49 PM)bullgoose Wrote:
(12-31-2019, 12:00 PM)Boonie21 Wrote:
(12-31-2019, 11:37 AM)Watson15 Wrote: That’s a shame. I would buy one of the Thäter badger knots as a replacement. I believe they sell them now at Bullgoose.


Sent from my iPhone using Tapatalk

Which size would you recommend I get? The 26mm or the 28mm that Phil has available?

The Boar knot says it was a 27mm in the description.

It’s a 26mm knot that measures 27mm where the handle meets the knot.

There you go— that should work out nicely.


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 01-01-2020, 07:52 AM
#11
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One hundred dollars for a replacement knot from , Phil.
Any offer for assistance from Thater?

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 01-01-2020, 08:37 AM
#12
  • bullgoose
  • The Enabler
  • Redondo Beach, California, U.S.A
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(01-01-2020, 07:52 AM)morecolor Wrote: One hundred dollars for a replacement knot from , Phil.
Any offer for assistance from Thater?

It’s a two year old brush. The process is outlined in the warranty card that Thater includes with the brush.

The $100 replacement knot is two band silvertip badger and not boar like the original brush.

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 01-01-2020, 09:33 AM
#13
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(01-01-2020, 08:37 AM)bullgoose Wrote:
(01-01-2020, 07:52 AM)morecolor Wrote: One hundred dollars for a replacement knot from , Phil.
Any offer for assistance from Thater?

It’s a two year old brush. The process is outlined in the warranty card that Thater includes with the brush.

The $100 replacement knot is two band silvertip badger and not boar like the original brush.

Phil, thank for your reply.
That answered my question. There’s a two year warranty. Nice to have the option to replace it with a two band silvertip .

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