07-20-2020, 08:19 AM
#1
  • BSWoodturning
  • Co-Owner, Brad Sears ShaveWorks
  • Maryland Eastern Shore
User Info
Due to unpredictable international shipping delays caused by the continuing coronavirus pandemic, we think it prudent to adjust the Custom Morris & Forndran ordering process and turnaround time-frames. 

Beginning August 1, we plan to ship brush handles to Morris & Forndran on the first business day of the month. To meet that date, orders for each monthly shipment will be cut off on the 23rd of the previous month. (For example, July 23rd will be the last day to order and pay the deposit for a brush to be included in the August 1st shipment.) Orders confirmed after the 23rd will go into the next monthly shipment (September 1, in this example).

Currently, we estimate a three-month turnaround from the shipment date. (For example, we hope to see handles shipped to Morris & Forndran on August 1st return to us on or about November 1st.) This is, of course, an estimate. Actual turnaround may vary.

We regret having to make these changes; but believe this is the best way to level set expectations given current conditions. We plan to return to normal shipping as soon as conditions permit.

Thank you for your patience.

Brad and Nancy

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 07-30-2020, 11:14 AM
#2
  • BSWoodturning
  • Co-Owner, Brad Sears ShaveWorks
  • Maryland Eastern Shore
User Info
As suggested earlier, the shipper we have used from the beginning of our Morris & Forndran relationship seems to have been especially affected by the coronavirus pandemic. 


Conversations to remedy the situation have been ineffective.


We therefore reached out to other shipping companies and recently sent a trial shipment through the company that appeared most promising.  That shipment met the claimed time-frame, but at significantly increased cost.

We have always believed product quality and customer service should never be compromised.  Predictable order turnaround is part of that belief.

Given the positive result of our test shipment, we plan to resume our pre-coronavirus Morris & Forndran shipping schedule for as long as the new shipper can maintain their promised shipping schedule.

We will absorb a portion of the increased costs, but until further notice, we will need to add a $5.00US shipping surcharge to Custom Morris & Forndran deposit invoices to help cover at least a portion.  For the same reason, we will also be adding this $5.00 surcharge to the prices of ReadyMade Morris & Forndran brushes.  (BSSW brush prices and deposit amounts will not be affected.)

Until we have more experience with this shipping company, we will keep advertised lead times on Custom Morris & Forndran brushes at three months.  (We will, of course, notify you of any changes.)

We regret the rapid policy changes but at the end of the day, we want to be known for best-in-class service as well as for our brushes.

Thank you for your patience—and patronage!

Brad, Nancy and, of course, Gus

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