03-15-2021, 04:15 PM
I am running out the door but wanted to make a quick announcement. I have been shaving with the final Asylum 17-4 prototype for several months with great results. When I saw a post about the production razor not shaving, I did not believe it at first. I raced to the shop, threw a blade in one of the razors and shaved. My first thought was...my God this razor is smooth; it almost feels like there isn't a blade in it. I then realized that it was not cutting my stubble. Something clearly happened between approval of the final prototype and production.
I checked the production razors for cosmetic issues but did not check them with blades installed prior to shipping. With a highly polished razor, you really cannot do this as it will leave wax spots (at the very least) and customers will complain.
I am meeting with the machine shop tomorrow with both the prototype and a production razor to try and figure out what exactly went wrong. That said, something clearly did.
I will issue refunds over the next couple of days (There are 100 orders to process). Go ahead and keep the razor; you will get a very nice handle out of it. International customers, you may want to refuse the shipment to avoid taxes on a defective product. We do not know the timeline for the machine shop redoing the razors and decided to issue refunds rather than force people to wait indefinitely.
I checked the production razors for cosmetic issues but did not check them with blades installed prior to shipping. With a highly polished razor, you really cannot do this as it will leave wax spots (at the very least) and customers will complain.
I am meeting with the machine shop tomorrow with both the prototype and a production razor to try and figure out what exactly went wrong. That said, something clearly did.
I will issue refunds over the next couple of days (There are 100 orders to process). Go ahead and keep the razor; you will get a very nice handle out of it. International customers, you may want to refuse the shipment to avoid taxes on a defective product. We do not know the timeline for the machine shop redoing the razors and decided to issue refunds rather than force people to wait indefinitely.
03-15-2021, 04:26 PM
WOW, so sorry to hear Phil .. here i sold mine today on the forum cause my wife threw a fit about how much i paid, guess i will refund the buyer and then wait for my refund. After reading your post i actually just took the razor back out of the box because i never looked at it real close or put a blade in it ... so, i put a blade in it to see exactly what you was talking about and i quickly seen no blade exposure at all. I really hate to hear this cause i know how much work, time and money was probably involved ... surely hope the machine shop makes things right for you
03-15-2021, 05:06 PM
This just shows what an outstanding and ethical vendor Phil is. I know the prototype was a superb shaver. Obviously, the machine shop made a huge error here. Perhaps they entered the wrong numbers when programming the CNC machinery. Whatever happened, Phil is handling this admirably.
03-15-2021, 06:03 PM
That's sad for international customers like me who have a very small window of opportunity . Was lucky to grab one this time, not sure about the next batch.
I must add that Phil is an absolutely upright man. Excellent customer service.
Sorry for this mix-up but I am sure you are already looking into it. Wish you all the best for the next lot.
Sent from my V2040 using Tapatalk
I must add that Phil is an absolutely upright man. Excellent customer service.
Sorry for this mix-up but I am sure you are already looking into it. Wish you all the best for the next lot.
Sent from my V2040 using Tapatalk
03-15-2021, 10:30 PM
I did not have the chance to grab one of these razors, they sold very quickly, but I hope that I would be able to get one in a future batch. I am so confident that Phil does the right thing. Just a suggestion, given the huge demand, I would think of producing more than one hundred.
Bye!
Bye!
03-16-2021, 06:03 AM
Thank guys. I plan to start issuing refunds this evening once I have a chance to sort things out. I will be on the road much of today meeting with the machine shop in Orange County and my accountant in Rolling Hills. In between, I need to get some orders out. Being a one man business has its advantages but, I am trying to juggle a million things right now. If I do not reply to an email or return a phone call, it’s because I’m overwhelmed.
03-17-2021, 07:05 AM
Thanks guys- I really appreciate your support. It’s been a rough few days.
Just a little update... I have processed approximately 60% of the refunds. The remainder should be processed this evening.
I still do not have an update regarding the machine shop. I had to move yesterday’s appointment to today. I’ll keep you updated.
Just a little update... I have processed approximately 60% of the refunds. The remainder should be processed this evening.
I still do not have an update regarding the machine shop. I had to move yesterday’s appointment to today. I’ll keep you updated.
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